The TCM Care Manager plays an important role within Freedom House Recovery Center's Tailored Care Management team, supporting the organization's mission to serve all in our community on their path to recovery, no matter who they are or what challenges they face. Reporting to the TCM Care Management Supervisor, this position is responsible for providing outreach, engagement, service coordination, and referral support to assigned members, including those involved with the justice system, so they can access and maintain the health and community resources they need, and works closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

• Perform general outreach, engagement, and follow-up with members.

• Coordinate services and appointments, including appointment and wellness reminders and arranging transportation.

• Engage in health promotion activities, as defined in the Tailored Care Management Provider Manual, and share knowledge with members.

• Share information about the member’s circumstances with the care manager and other members of the care team.

• Provide and track referrals, and help members obtain and maintain community-based resources and social support services.

• Participate in case conferences.

• Support the care manager in assessing and addressing unmet health-related resource needs.

• Communicate regularly and coordinate efforts with the Care Manager and TCM Care Management Supervisor to reduce duplicative or inappropriate outreach to assigned members.

• Complete documentation in a timely manner and as required.

• Participate in and complete all required agency trainings and meetings, as well as all required care management trainings from the State, Technical Assistance entity, or payor, within required timeframes.

• Perform other duties as assigned.

• A mental health or substance use license, including associate-level licensure, or certification by the North Carolina Substance Abuse Professional Practice Board.

• A registered nurse (RN) license and at least four years of full-time experience working with the MH/SU/IDD population.

• A master’s degree in a human service field and at least one year of full-time experience working with the MH/SU/IDD population.

• A bachelor’s degree in a human service field and at least two years of full-time experience working with the MH/SU/IDD population.

• A bachelor’s degree in a non-human service field and at least four years of full-time experience working with the MH/SU/IDD population.

• Knowledge of working with the justice-involved population (required).

• Excellent written and verbal communication skills.

• Excellent typing, data entry, and software navigation skills.

• Ability to work with mental health and criminal justice professionals at a variety of levels.

• Excellent time management skills.

• Ability to support other professionals and hold them accountable.

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve the community for over 45 years. We provide a full continuum of care, including crisis, residential, outpatient, and community-based services, to individuals and families across multiple counties in central North Carolina.

Our team is united by a shared commitment to recovery, dignity, and community impact. Employees here work alongside colleagues who bring both professional expertise and genuine compassion to their work, and see the direct, tangible difference their role makes in the people we serve. Like most behavioral health organizations, our work is demanding: our staff carry real responsibility, and no two days look the same. What makes Freedom House a great place to work is the mission, the close-knit teams, and the chance to build a career with real purpose behind it.