The Strategic Relationship Manager develops, scales, and manages Bighorn Law’s strategic referral networks to drive sustained business growth. Serving as a primary ambassador for the firm, this role cultivates high-value relationships with external partners, including healthcare providers, law firms, labor unions, and community organizations.

The ideal candidate blends relationship-building with operational rigor: leveraging CRM systems to track KPIs, establishing standard operating procedures, and building scalable playbooks that ensure consistent, ethical, and high-impact partnership management across all jurisdictions.

• Proactively source, build, and maintain reciprocal referral relationships with law firms, labor unions, veterans' groups, professional associations, and community entities to generate steady inbound case pipelines.

• Establish and scale relationships with medical practices, specialists, and treatment facilities across all jurisdictions where the firm operates, actively maintaining and expanding the internal provider network directory.

• Serve as the primary point of contact for all external partners, conducting timely follow-ups, maintaining routine contact cadences, and executing partner appreciation and gifting initiatives that strictly adhere to legal ethics rules.

• Organize, schedule, and execute external-facing initiatives—including executive lunches, firm presentations, networking events, workshops, and educational seminars—connecting Bighorn Law attorneys with prospective partners.

• Partner with marketing, intake, and firm leadership to evaluate sponsorship and community engagement opportunities, serving as the frontline liaison for resulting business development channels.

• Act as the owner for the firm’s relationship management CRM, maintaining rigorous data hygiene, contact pipeline tracking, and accurate referral attribution.

• Track, analyze, and report on core KPI translating metrics and market shifts into actionable growth recommendations.

• Author, institutionalize, and continually update standard operating procedures and tactical outreach playbooks, establishing seamless end-to-end referral workflows from initial contact to client intake and case-status updates.

• 3–5+ years of experience in business development, strategic partnerships, account management, or legal/healthcare marketing. Prior law firm or professional services experience is strongly preferred.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; equivalent practical experience will be considered.

• Proven, hands-on experience utilizing and configuring CRM platforms (e.g., Filevine, HubSpot, Lead Docket, or similar legal CRMs) to manage pipelines, track partner lifecycles, and generate KPI-driven executive reports.

• Demonstrated ability to create structured playbooks, SOPs, and cross-functional workflows from scratch to scale relationship-management operations.

• Track record of sourcing, negotiating, and sustaining partnerships with external entities, particularly law firms, medical providers, and professional organizations.

• Familiarity with attorney ethics rules, professional conduct regulations, and referral compliance standards across jurisdictions.

• Exceptional interpersonal communication, active listening, executive presentation skills, and the organizational capacity to manage multi-state partner pipelines concurrently.

At Bighorn Law, we not only believe in making the best first impression, but also in making that best impression with every engagement and interaction. Our goal is to help people recover from a variety of misfortunes, accidents, and other injuries.

We recognize the uniqueness and value of each team member! We also believe that making the workplace a great place to be is a priority, so we strive to engage our team members and create an environment that is collaborative and supportive.

Bighorn prides itself on offering company-sponsored health benefits and a retirement plan (401(k) plan) with a company match. Additionally, this position is eligible to participate in our performance bonus program.