Job Description: Sommelier

Job Summary

A sommelier is responsible for managing the wine program of a restaurant or hotel. They are knowledgeable about different types of wine, food pairings, and can make recommendations to guests. They also manage the wine inventory, order new wines, and ensure that the wine is stored properly.

Responsibilities

Manage the wine program of the restaurant or hotel
Recommend wines to guests based on their preferences and food choices
Manage the wine inventory and order new wines as needed
Ensure that the wine is stored properly and at the correct temperature
Train and educate staff on wine knowledge and service
Create wine lists and update them regularly
Attend wine tastings and events to stay up-to-date on new wines and trends
Collaborate with the chef to create wine and food pairings
Provide excellent customer service and ensure guest satisfaction

Requirements

Proven experience as a sommelier or similar role
Excellent knowledge of different types of wine, regions, and vintages
Ability to make recommendations based on guest preferences and food choices
Strong communication and customer service skills
Ability to manage inventory and order new wines
Attention to detail and ability to ensure proper storage and temperature of wine
Ability to train and educate staff on wine knowledge and service
Wine certification is a plus

Working Conditions

A sommelier typically works in a restaurant or hotel setting. They may work long hours, including evenings and weekends. They may also need to attend wine tastings and events outside of regular working hours.

Physical Requirements

A sommelier may need to lift and move heavy boxes of wine. They may also need to stand for long periods of time.

Education

A high school diploma or equivalent is required. A degree in hospitality or a related field is preferred.

Experience

Proven experience as a sommelier or similar role is required.

Equal Opportunity Employer

Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
Greet guests when they arrive and ensure their bookings or reservations are accurate
Organize events, tours, and transportation for hotel guests upon their request
Take and distribute messages or mail, and reroute calls by answering the phone and making reservations
Address issues and complaints from guests and find an appropriate answer

Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
1+ years of hotel industry experience in roles such as hotel front desk agent preferred
High school diploma, GED, or equivalent
Expertise of the local area to make recommendations for restaurants and other activities
Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

0 - 0 yearly