Service Advisor

Olsen Motorsports • Downers Grove, IL, US

Posted 7 hours ago

Description

Our bustling Porsche service and restoration facility seeks a capable and organized automotive service advisor who will work full-time to maintain customer outreach, develop relationships before, during, and after services, and write cost estimates.

Our ideal candidate will have excellent written and verbal communication skills throughout the customer experience. We offer a fun work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today!

Responsibilities

Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
Oversee the schedule for service department technicians’ repairs
Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner

Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
Maintain the service department schedule and slot appointments for vehicle repairs
Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
Resolve customer complaints and make follow-up calls to facilitate a positive service center experience

Qualifications

Porsche service and/or repair experience preferred

High school diploma or GED is mandatory
Excellent organizational, interpersonal, and communication skills are necessary
A valid, state-issued driver’s license and clean driving record is required
Prior experience in a service advisor role not required but is highly preferred
Exemplary Microsoft Office program and general computer skills are mandatory

Compensation

$50,000 - $100,000/year

About Olsen Motorsports

UNMATCHED AUTOMOTIVE PORSCHE SERVICE AND RESTORATION.

Backed by decades of experience, Olsen Motorsports proudly serves our customers with superior automotive service, repair, and restoration.

Our skilled technicians are experts in a wide range of makes and models with a specialization in Porsche service, restoration, and engine rebuilding. Delivering full concierge-style, white-glove service with unparalleled care and attention alongside technical and mechanical prowess.