Service Advisor

JE Total Performance • Baltimore, MD, US

Posted 3 hours ago

Description

Transform your passion for cars into a high-earning, drama-free career.

Our busy auto service and performance center is seeking a capable, highly organized Automotive Service Advisor for a full-time role. We take pride in running a positive, fast-paced shop culture—we work hard, take care of our customers, and leave the workplace drama at the door.

This is a Salary + Commission position with a heavy backlog of work already lined up—meaning your earning potential is completely unlimited. Our ideal candidate brings excellent written and verbal communication skills, loves greeting customers, and thrives on solving problems. If you excel at addressing customer concerns, building accurate estimates, and delivering exceptional care in a professional, team-first environment, we want to hear from you.

Responsibilities

Draft and review service contract coverage, warranty protections, cost estimates, work orders, and other documents for necessary repairs by service technicians
Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner
Maintain the service department schedule and slot appointments for vehicle repairs

Qualifications

Ability to communicate complex automotive concepts in a clear and understandable way to customers.
Knowledge and a passion for high-performance and racing modifications are a plus
Strong organizational skills to manage service department schedules and appointments efficiently.
Excellent written and verbal communication skills to draft and review service documents accurately.
Ability to collaborate effectively with service technicians and auto service porters.
Proficiency in using service management software and tools for scheduling and documentation purposes.

Have a high school diploma or GED equivalent
Excellent organizational, interpersonal, and communication skills are necessary
Exemplary Microsoft Office program and general computer skills are mandatory
Prior experience in a service advisor role not required but is highly preferred
Possession of a valid, state-issued driver’s license and clean driving record is integral

Compensation

$65,000+

About JE Total Performance

At JE Total Performance, we don’t just maintain cars; we optimize them. While we specialize in high-performance upgrades and custom builds, we believe that true performance begins with a perfect foundation. We provide elite-level repair and meticulous maintenance for those who demand more than just a standard service.

Whether it’s a multi-stage project build, precision diagnostics, or routine care, we apply a racer’s attention to detail to every vehicle. Our mission is to combine technical expertise with operational excellence and strategic project execution. From street machines to track-ready racers, we provide the elite management necessary to keep every vehicle—and every project—running at its absolute peak.