Sales & Operations Manager - Neatly Closets

Part closer, part builder. The person who leads the sale and shapes the brand.

Location: Owings Mills, MD

THE OPPORTUNITY

Most sales roles ask you to run a system someone else built. This one asks you to help build the system while you run it.

Neatly is a home organization brand in active launch. The Sales & Operations Manager is the first person in this seat — responsible for generating revenue from day one while simultaneously shaping the product system, refining the consultation process, and building the referral network that makes Neatly scalable. The decisions made in this role over the next 12 - 24 months define what Neatly becomes.

The growth path here is brand leadership — not a bigger territory or a higher commission tier. The right person earns the opportunity to run Neatly.

WHAT THIS ROLE OWNS

Design & Sales Leadership

• Build the in-home design consultation sales process for Consultants to follow with homeowners

• Identify whole-home organization opportunities and how to elevate our brand above the rest

• Develop modular custom storage solutions within Neatly's product offering - while suggesting other products.

• Convert consultations into signed projects through sales and sales guidance

• Own close rate and project margin targets for the team.

Brand & Product Building

• Document recurring design patterns and configurations

• Validate and refine the Neatly product system plus evolve into other in-home products.

• Identify what customers ask for that doesn't yet exist and how to fold that into the offering

• Protect installation repeatability and margin discipline

Scope & Production Handoff

• Refine the system that translates designs into buildable project scopes

• Build the system that the sales consultants can conduct accurate preliminary measurements

• Train reps on how to deliver zero-ambiguity scope to the production team

Referral Network Development

• Build partnerships with real estate agents, interior designers, and professional organizers

• Develop a referral pipeline that reduces dependence on paid leads

WHO THRIVES HERE

• Has closed consultative in-home sales at $5,000+ per transaction — and can speak to their numbers

• Has taken an idea, concept, or improvement from thought to reality in a professional setting

• Thinks in systems — asks "how do we do this 100 times?" not just "how do I close this one?"

• Comfortable operating before the playbook is finished — sees that as the opportunity, not the obstacle

• Walks into a disorganized space and immediately sees the solution — spatial instinct is natural, not learned

• Protects margin and product guardrails instinctively — knows custom exceptions are a margin problem

• Wants to lead something, not just work within something

THIS ROLE IS PROBABLY NOT FOR YOU IF

• You need a fully built system before you can perform

• You optimize for commission volume over margin discipline

• You've never sold a project above $5,000 in a consultative, in-home environment

• You prefer fully independent work over collaboration with production and leadership

• Building something from scratch sounds exhausting rather than energizing

At Omni Remodeling, we treat our employees like gold, so they treat our customers like diamonds. This philosophy has helped us build a reputation for excellence while creating opportunities to grow and succeed. Through Kitchen Saver, specializing in cabinet refacing, and Neatly, specializing in custom organization solutions, we help homeowners love where they live.

We're committed to a culture where leaders lead with heart, respect is non-negotiable, and growth is encouraged. Guided by our core values—We Value People, We Do the Right Thing, and We Do What It Takes—we create exceptional experiences for employees and customers.

When you join us, you'll enjoy competitive pay, performance-based bonus opportunities, benefits for eligible employees, paid time off, paid holidays, a 401(k) with company match, ongoing training and development, employee discounts, and opportunities for advancement. We provide the tools and support our people need to succeed professionally and personally.