As a Part-Time Property Services Ambassador at Eden Resort & Suites, you'll be an integral part of our mission to maintain a welcoming and secure environment for everyone. Your role is pivotal in overseeing safety protocols and emergency response procedures, ensuring the safety and comfort of our guests and team. By leading with care and precision during your shifts, you'll embody the spirit of ownership and excellence that defines our team. You'll have the opportunity to make a meaningful impact, helping us uphold our commitment to exceptional service and community care.

At Eden Resort & Suites, we believe in supporting our team members with competitive benefits, including employee discounts and assistance programs. We're proud of our inclusive culture that nurtures both personal and professional growth. By joining us, you'll be part of a dedicated team that values generosity and excellence. If you're ready to step into a role where your efforts directly contribute to a legacy of hospitality and care, let's explore this opportunity together.

• Formulate and implement safety policies and procedures in accordance with local, state, and federal regulations.
• Regularly review and update safety manuals and guidelines.
• Conduct regular safety training sessions for employees.
• Foster a culture of safety awareness and compliance throughout the organization.
• Develop and execute emergency response plans.
• Coordinate with relevant authorities and agencies for effective emergency management.
• Investigate accidents, incidents, and near misses.
• Maintain detailed records of safety-related incidents.
• Conduct routine safety inspections of the property.
• Collaborate with relevant departments to address and rectify safety concerns.
• Communicate safety-related information to staff and guests.
• Ensure that safety signage is visible and up-to-date throughout the property.
• Assume responsibility for the smooth operation of the front desk during designated shifts.
• Address guest inquiries, concerns, and issues promptly.
• Supervise staff in various departments during non-standard hours.
• Provide guidance and support to team members.
• Ensure a high level of customer service.
• Address and resolve guest complaints or issues in a professional and timely manner.
• Oversee security protocols, including monitoring surveillance systems.
• Collaborate with security personnel to maintain a secure environment.
• Act as a primary point of contact for emergencies during designated shifts.
• Implement emergency response plans and coordinate with relevant authorities.
• Any other tasks as assigned by management.

ESSENTIAL SKILLS:

• Knowledge of safety regulations and emergency response procedures.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.

EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or equivalent; additional safety certifications are preferred.
• Prior experience in a hotel setting is a plus.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, and walk for extended periods of time.

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.

BENEFITS:

• Employee discount
• Employee assistance program
• (PTO, medical, dental, vision, life insurance benefits dependent on full-time status)