Retail Trainer

Goodwill Industries of Michiana - Northwest • Gary, IN, US

Posted 1 hour ago

Description

We are seeking a Retail Trainer to join our team and help develop the skills of our retail staff. In this role, you will design and deliver engaging classroom training programs, provide hands-on coaching, and ensure employees have the knowledge and tools needed to deliver exceptional customer service and meet sales goals.

You will lead orientations, provide ongoing support, and create a smooth onboarding experience for new team members. Reporting to the District Manager, this position is ideal for a dynamic trainer who thrives in a fast-paced retail environment and is passionate about developing talent and driving operational excellence.

Responsibilities

Utilize training documentation to track new hire progress and provide updates to relevant stakeholders
Perform additional duties as assigned by the supervisor
Complete required onboarding documentation, including the employer section of Form I-9, and maintain communication with Store and District Managers regarding paperwork and training status
Collect and relay feedback from new hires to improve the onboarding experience
Participate in retail meetings to remain informed about company updates and training initiatives

Qualifications

Ability to pass a criminal background check and drug screen
Excellent verbal and written communication skills, with strong listening and interpersonal abilities to engage effectively with individuals from diverse backgrounds, including those who may be disabled or disadvantaged
High school diploma or equivalent required, or ability to obtain through The Excel Center
Technologically proficient, with advanced skills in Microsoft Office programs such as Word, Excel, PowerPoint, and Publisher
Proven experience in teaching, training, or group facilitation, with the ability to motivate and inspire diverse learners

Compensation

$46,000/year

About Goodwill Industries of Michiana - Northwest

At Goodwill Industries of Michiana - Northwest, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.