• Manage all personnel issues within the cafe team.

• Schedule shifts and cover shifts where necessary.

• Strategically adjust the cost of labor by cutting or adding shifts and avoiding overtime.

• Bring all cafe issues to the surface and solve them in order of priority, with the support of the Mpanadas executive team where necessary.

• Be intolerant of problems and problematic teammates.

• Foster a culture of positivity, excellence, and transparency amongst the cafe.

• Be excellent at fulfilling orders and customer service.

• Be responsible for and conduct all ordinary cafe operations.

• Work fast, smart, and efficiently — this is a high-paced environment where speed and accuracy matter.

• Memorize recipes and procedures to ensure consistency across every empanada and drink.

• Follow instructions carefully and adapt quickly to feedback and new systems.

• Prepare and serve empanadas, sauces, and beverages to Mpanadas’ quality standards (no cooking required).

• Work diligently for hours at a time with minimal breaks.

• Assist with catering orders — from prepping to packaging.

• Engage with customers with warmth and energy.

• Keep work areas spotless and organized, following all food safety and ServSafe protocols.

• Delegate teammates to handle rushes and maintain positive flow during peak hours.

• Acquire 5-star reviews on various platforms and encourage guests to follow our social media

• Take orders and handle cash and card payments.

• Learn to pour latte art and prepare espresso beverages.

• Support pop-up events and perform miscellaneous tasks to support Mpanadas. These are rare but necessary responsibilities.

• Set up cafe decorations and promotional materials.

• Develop yourself constantly to prepare for advancement toward higher-level opportunities.

• English fluency

• Spanish fluency (not required)

• ServSafe certification

• Management experience

• Barista experience

• Customer service experience

• Driver’s license

Mpanadas is a small, family-owned café in Arlington, VA, offering a South American-inspired experience with coffee, empanadas, and gourmet gelatos.

What makes us great:

• Family-owned, community-driven atmosphere
• Mission to bring people together through flavor and culture
• Fast-paced, hands-on environment with supportive teamwork
• Focus on learning recipes and following instructions precisely
• Growth opportunities and on-the-job training
• Flexible scheduling and casual work attire
• Food provided and employee discounts

Join a lively, growing brand that values energy, consistency, and pride in every detail.