Restaurant Host - Hostess - Pm

Doubletree by Hilton Charlotte City Center • Charlotte, NC, US

Posted 2 months ago

Description

We’re looking to hire an energetic and outgoing host/hostess with outstanding customer service skills. You’ll need excellent communication skills to answer phone inquiries and make reservations. Your main duties include welcoming guests and guiding them to a table that has been cleared and cleaned. You’ll ensure that there are enough seats for the entire party and check that each guest has tableware. Your attire should be professional and neat, with comfortable shoes so you can stand on your feet frequently throughout your shift. If you’re a real people person and a team player who can multitask and pitch in to help with other duties as needed, we want to meet you! Apply today for immediate consideration.

Responsibilities

Lead all guests to their seats, ensuring they all have a place to sit, proper glass and tableware, filled water glasses, and menus
Greet guests warmly as they enter to create a positive first impression of the restaurant
Check the dining room constantly for cleanliness and organization and restock condiments on the table as necessary
Respond to phone inquiries professionally and secure reservations while ensuring all seating issues are quickly and efficiently handled
Learn the menu, including the daily specials and accurately describe how dishes are prepared

Qualifications

Able to work the PM Shift

This role requires a high school diploma or equivalent GED and a good command of the English language
Adapt easily to working in a fast-paced team environment with long hours of standing on feet and moving around
Skills needed for this role include excellent people skills, time management, organization skills, and the ability to handle customer requests and situations quickly with a pleasant demeanor
Some restaurant, hospitality, and/or food services industry experience is preferred

About Doubletree by Hilton Charlotte City Center

As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center.

A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.