The Residential Services Manager plays an important role within Freedom House Recovery Center's team, supporting the organization's mission to serve all in our community on their path to recovery, no matter who they are or what challenges they face. Reporting to the Residential Services Supervisor, this position is responsible for managing substance abuse halfway house(s), including overseeing daily program operations, supervising house staff, budget coordination and bed utilization, and working closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

• Participates in the development of the PCP, relapse prevention plan, and disease management strategies

• Meets with clients weekly to provide case management and coordination of care for residential services participants

• Provides program oversight for one or more residential substance abuse halfway house locations.

• Maintains a 90% bed utilization rate by actively responding to referrals, reviewing documentation in a timely manner, conducting client interviews, and approving or denying potential residents.

• Provide overall supervision and on-site monitoring of staff through daily contact and a minimum of 1 supervisory meeting per month with each staff member.

• Provide training for new hires and ongoing skill assessment and retraining to ensure all program staff are well-versed in job duties, expectations, and agency policies and procedures.

• Ensure each house follows state service definition and regulatory requirements.

• Act as point of contact for state surveys and audits to ensure compliance with state regulations.

• Monitor staffing needs for each house, work with Human Resources to fill vacant positions, make recommendations for promotion, and document staff shortcomings that may lead to termination.

• Evaluate staff performance in writing at 90 days post-hire and annually thereafter.

• Monitor written documentation to ensure requirements for billing and authorizations are completed in a timely manner and billed appropriately.

• Act as liaison for medical/counseling interface by communicating at least weekly with the Residential Services Supervisor and Treatment Team.

• Develop, implement, and maintain a program in which 75% of the clients are stable and employed by graduation.

• Interact with staff and clients regularly to troubleshoot, answer questions, and ensure the program is being implemented appropriately.

• Actively participate in team meetings, clearly presenting information on the Substance Abuse Halfway House Program when requested.

• Provide the Residential Director, Clinical Director, and/or Treatment Team with updates on the activities of clients as requested.

• Supervise first and second shift staff to ensure that the transportation is scheduled and executed to address clients’ treatment needs.

• Serve as a liaison by reporting on the daily social, emotional, and physical needs of clients as needed to appropriate licensed clinical staff.

• Assist staff in conducting client interventions when clients are out of compliance with program rules or their contract – modeling for staff how to handle situations.

• Develop, update, and monitor staff schedules, ensuring staff coverage and approving or disapproving time off requests and approving timecards twice monthly for payroll in Paychex.

• Actively engage with community referral sources that are strategic partners for the houses.

• Actively pursue skill development opportunities to expand knowledge by attending trainings inside and outside the organization.

• Works with the Residential Services Supervisor to coordinate a quarterly Family Night for residents and their stakeholders.

• Attends in-services, staff meetings, and other staff functions as required by the Supervisor.

• Maintains a schedule approved by the Supervisor.

• Is reliable in work attendance and follows Freedom House procedures when requesting planned or unplanned leave.

• Requires regular travel between program sites within the nine-county service area (or other travel — describe frequency and typical destinations).

• Bachelor’s degree in human services

• Two years’ experience in the field of addiction preferred

• Working toward Counselor certification, meeting criteria for Qualified Alcohol/ Drug Abuse Professional

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve the community for over 45 years. We provide a full continuum of care, including crisis, residential, outpatient, and community-based services, to individuals and families across multiple counties in central North Carolina.

Our team is united by a shared commitment to recovery, dignity, and community impact. Employees here work alongside colleagues who bring both professional expertise and genuine compassion to their work, and see the direct, tangible difference their role makes in the people we serve. Like most behavioral health organizations, our work is demanding: our staff carry real responsibility, and no two days look the same. What makes Freedom House a great place to work is the mission, the close-knit teams, and the chance to build a career with real purpose behind it.