Regional Director Of Operations

ARK Hospitality • Atlanta, GA, US

Posted 2 months ago

Description

The Regional Director of Operations (RDO) is responsible for the successful and profitable operation of multiple hotels within a designated region. This role requires a strategic and hands-on approach to maximize guest satisfaction, drive revenue growth, and ensure operational excellence across all assigned properties.

We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission—to raise the bar on what Relationships, Reputation, and Returns mean in hospitality—drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership results, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes.

Must relocate to South Georgia or Montgomery / Prattville, Alabama.

Responsibilities

Promote a customer-focused culture by delivering outstanding guest experiences, conducting regular guest satisfaction surveys and utilizing feedback to continually improve service and experience.
Recruit, train, and mentor a high-performing team while cultivating a positive, inclusive, and goal-oriented work environment.
Work closely with sales teams to grow market share, sustain key client relationships, and track performance to achieve revenue targets.
Develop and execute pricing strategies, monitor market trends, and lead revenue-generating initiatives across all hotel departments.
Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards.

Qualifications

Must have Hilton Experience, and IHG is a plus.

Strong budgeting, forecasting, and financial reporting skills with the ability to analyze performance and identify improvement areas.
A bachelor’s degree (B.A.), 3–5 years of relevant experience and/or training, or an equivalent combination of education and experience.
Strong verbal and written communication skills, with the ability to lead meetings and present effectively to stakeholders at all levels.
In-depth knowledge of hotel operations, including preventative maintenance, housekeeping, F&B, and guest services.
Must be able to leverage and be proficient in systems to streamline operations and reporting, such as Property Management Systems, Excel, Word, Outlook, and PowerPoint.
Proven ability to manage diverse teams, delegate effectively, and develop talent across multiple property locations.
Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such, should be available by phone 24 hours a day, 7 days a week.

Compensation

$95,000/year

About ARK Hospitality

The Winslow Hotel in Oklahoma City is a modern boutique hotel that combines contemporary comfort with a relaxed, welcoming atmosphere. Conveniently located near the Paseo Arts District, Bricktown, Penn Square Mall, and other popular Oklahoma City attractions, the hotel offers spacious studio-style accommodations designed for both business and leisure travelers. Guests enjoy amenities including complimentary breakfast, a 24-hour fitness center, meeting space, an outdoor patio with fire pits and games, a lobby bar, and thoughtfully appointed rooms featuring separate living areas and modern conveniences. The Winslow provides a stylish, comfortable stay while serving as an ideal base for exploring Oklahoma City's vibrant dining, entertainment, and cultural destinations.