Rolling Hills Hospitality is seeking an experienced hospitality leader to join our growing organization as Regional / Area Director of Operations. This role offers the opportunity to help shape operational strategy and performance across a collection of distinctive hotels while partnering closely with General Managers and property leadership teams.

We are looking for a hands-on leader who brings deep hotel operational experience, strong food and beverage expertise, and a passion for developing teams and delivering exceptional guest experiences. This position requires a balanced leader who combines strategic perspective with hands-on operational understanding, strong financial acumen, and the ability to build and lead effective teams.

Operational Leadership

• Provide strategic operational oversight across multiple hotels within the Rolling Hills Hospitality management platform.
• Work closely with General Managers and property leadership teams to drive operational consistency, service excellence, and financial performance.
• Ensure each property delivers exceptional guest experiences while maintaining efficient and disciplined operations.
• Identify opportunities for operational improvement and implement best practices across properties.

Food and Beverage Leadership

• Provide oversight and strategic guidance for restaurant, bar, and food and beverage operations across applicable properties.
• Partner with property teams to enhance concept positioning, service execution, and operational performance.
• Support the development and refinement of F&B strategies that drive both guest satisfaction and profitability.
• Assist with menu positioning, service standards, and operational alignment where appropriate.

Financial Performance

• Drive revenue growth and profitability across multiple properties.
• Monitor and analyze operational and financial performance, including revenue generation, GOP performance, departmental profitability, and labor management.
• Partner with property leadership teams in the development of annual budgets, forecasting processes, and capital planning initiatives.
• Identify opportunities to enhance operational efficiency while protecting and elevating the guest experience.

People Leadership and Culture

• Serve as a mentor and strategic partner to General Managers and senior property leaders.
• Foster a culture of accountability, collaboration, and professional development across the organization.
• Support leadership development, succession planning, and talent retention initiatives.
• Promote a culture that reflects the values and standards of Rolling Hills Hospitality while encouraging innovation and operational excellence.

Strategic Initiatives and Portfolio Support

• Work closely with executive leadership on key operational initiatives and portfolio-wide strategies.
• Support hotel openings, transitions, renovations, and repositioning efforts when required.
• Collaborate with ownership groups, brand partners, and internal leadership to ensure operational alignment and strong asset performance.

Quality Assurance and Brand Standards

• Ensure consistent adherence to brand standards while preserving the unique positioning of each property.
• Conduct regular property visits and operational reviews to evaluate performance and service delivery.
• Champion continuous improvement initiatives designed to enhance guest satisfaction and operational results.

Experience

• A minimum of ten years of progressive leadership experience within the hospitality industry is required.
• Experience overseeing operations across multiple properties is strongly preferred.
• Candidates should have demonstrated operational experience within focus-service and lifestyle or boutique hotel environments, with exposure to full-service hotel operations considered beneficial.
• Substantial experience in food and beverage operations is essential.
• Candidates must possess a proven ability to manage complex hospitality operations while delivering strong financial and service results.

Leadership and Professional Skills

• The successful candidate will demonstrate exceptional leadership and coaching capabilities, along with a strong understanding of hotel operational metrics and financial performance indicators.
• This individual must possess strong strategic thinking skills combined with the ability to execute effectively in a fast-paced operating environment.
• The role requires excellent communication, relationship management, and problem-solving abilities, as well as the ability to influence and collaborate with diverse leadership teams across multiple properties.

Personal Attributes

• The successful candidate will bring a genuine passion for hospitality and service excellence.
• They will demonstrate a balanced leadership style that combines operational discipline with creativity and innovation.
• Strong emotional intelligence, professional presence, and the ability to build trusted relationships are essential.
• A commitment to developing people and fostering a high-performing organizational culture is critical to success in this role.

Why Join Rolling Hills Hospitality

• Opportunity to play a meaningful leadership role within a growing hospitality management company
• Direct influence on operational strategy and performance across multiple hotels
• Work with a diverse mix of properties, including focus-service and lifestyle-oriented hotels
• Collaborate with experienced hospitality leaders committed to operational excellence and long-term growth
• Ability to mentor and develop strong property leadership teams
• Culture that values thoughtful hospitality, accountability, and entrepreneurial thinking
• Opportunity to contribute to the continued growth and evolution of the Rolling Hills Hospitality platform