Director of First Impressions (DFI)

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional Director of First Impressions. You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, set up for team meetings, and assist us with other operations as needed. The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today!

• Guest & Client Greeting: Welcoming all clients, agents, and visitors with a warm and professional demeanor.

• Communications Hub: Answering, screening, and routing incoming phone calls, managing office email correspondence, and handling mail and deliveries.

• Office Maintenance: Keeping the lobby, reception area, common spaces, and conference rooms neat, sharp, and business-ready.

• Leadership & Agent Support: Assisting the Team Leader, Market Center Administrator (MCA), and associate agents with daily administrative tasks, onboarding, orientation, and agent intake/exits.

• Scheduling: Managing conference room bookings, appointments, and closing schedules.

• Strong communication and customer service background.

• Organized.

• A positive attitude.

• Familiarity with office software such as Google Suite or Microsoft Office.

Keller Williams Northeast is more than a real estate office. We are a results-driven, culture-centered brokerage committed to growth, leadership development, exceptional service, and operational excellence.

Our mission is to create an environment where agents and staff can thrive through world-class training, clear expectations, strong support, accountability, and a commitment to doing business the right way.

We are building a professional, high-performance Market Center where culture matters, standards matter, and people matter. We value individuals who take ownership, solve problems, serve others well, and contribute to the success of the entire organization.

If you are energized by structure, momentum, teamwork, and the opportunity to grow with a purpose-driven organization, you will fit right in.