The Receptionist plays an important role within Freedom House Recovery Center's Outpatient team, supporting the organization's mission to deliver high-quality behavioral health care across our nine-county service area. Reporting to the Clinical Program Director or Designee, this position is responsible for providing office support and working closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

• Provides coverage of main phones, directing calls to programs and individuals, and taking clear messages. Demonstrates ability to screen internal operator-assisted calls and refer them to the appropriate person/division.

• Collects all billing information from FH programs and submits it in proper format on a regularly scheduled basis to contract sources.

• Orders office supplies and equipment as needed.

• Maintains files of program/staff schedules.

• Maintains and organizes office files

• Sorts, distributes, and posts daily mail in a prompt and accurate manner.

• Handles, in an effective and timely manner, requests for information on clients or from external sources.

• Maintains a work schedule approved by the supervisor.

• Is reliable in work attendance and follows Freedom House procedures when requesting planned or unplanned leave.

• Coordinates repair and maintenance of buildings and grounds.

• Develops working knowledge of programs with the ability and willingness to provide optimal assistance in administrative functions.

• Is knowledgeable and stays current in a variety of computer programs including word processing, spreadsheets, and desktop publishing applications.

• Communicates and coordinates technological needs for Board and staff.

• Provides organized and effective assistance for fundraising and special events as requested.

• Other tasks and projects as requested.

• Attends in-services, staff meetings, and other staff functions as required by the Supervisor.

• Maintains a schedule approved by the Supervisor.

• Is reliable in work attendance and follows Freedom House procedures when requesting planned or unplanned leave.

• Excellent organizational skills and written and verbal communication skills. 

• Excellent technological and computer skills, especially Microsoft Office, and experience working with websites.

• Ability to work with volunteers and a wide range of people.

• Ability to manage a variety of tasks/projects simultaneously.

• High School Diploma (GED) and at least two (2) years' experience.

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve the community for over 45 years. We provide a full continuum of care, including crisis, residential, outpatient, and community-based services, to individuals and families across multiple counties in central North Carolina.

Our team is united by a shared commitment to recovery, dignity, and community impact. Employees here work alongside colleagues who bring both professional expertise and genuine compassion to their work, and see the direct, tangible difference their role makes in the people we serve. Like most behavioral health organizations, our work is demanding: our staff carry real responsibility, and no two days look the same. What makes Freedom House a great place to work is the mission, the close-knit teams, and the chance to build a career with real purpose behind it.