• Provide exceptional customer service throughout the entire closing process
• Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
• Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
• Maintain accurate and compliant files for all transactions
• Create a house file (either in DocuSign or physical) for all transactions
• Ensure all parties get paid in a timely fashion through compliance
• Understand the contracts in order to summarize all important terms, conditions, and contingency dates
• Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
• Communicate regularly with the client to send them reminders, check in, and let them know what to expect in each step of the closing process
• Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
• Draft any addenda needed along the way and keep a record of them on file and ensure they are shared with relevant parties
• Be the first point of contact/resource for all questions that arise throughout the closing process from agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.)
• Stay in good communication with the agent if any issues arise that they need to handle or negotiate
• Coordinate closing date, time, and location and notify all parties
• Notify client about utility accounts to set up/cancel
• Draft a commission statement for our listings and verify commissions for our buyer side transactions prior to closing (along with utility and other pro rations)
• Put together the closing file for the agent including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing
• Close out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the HUD, and processing the check. Add closed file to DocuSign
• Follow up with clients after the sale to check in and request a testimonial

• Must have 6+ months of real estate experience

About Keller Williams Capital Properties

KWCP is one of the fastest-growing brokerages in the region — on track to serve 6,000 buyers, sellers, and investors in 2026. A locally owned brokerage built to be a platform for impact-driven agents, we operate across Maryland, Washington, DC, and Virginia. Our 1000+ agents and teams grow their business by over 20% year-over-year.

This role offers direct exposure to premier listings, complex transactions, and a high-performance real estate environment in the Washington, DC metro area. The right candidate will have the opportunity to grow into expanded sales or operational leadership as the team grows.