Operations Manager (Real Estate)

Location: Virginia Beach, VA
Employment Type: Full-Time

We have a confession...

We're not looking for an administrative assistant.

We're looking for the person who becomes the operational heartbeat of our business.

The person who loves organization, thrives on checklists, notices the details everyone else misses, and enjoys bringing order to chaos.

As our Operations Manager, you'll be the engine behind every successful transaction, every organized system, every happy client, and every smooth closing. While our agents focus on serving buyers and sellers, you'll make sure nothing falls through the cracks.

This isn't a position for someone who waits to be told what to do.

It's for someone who sees what needs to happen and takes ownership.

If you're energized by solving problems, building systems, improving processes, and creating exceptional client experiences, we'd love to meet you.

Transaction Management

• Own every transaction from contract to close.

• Coordinate with lenders, title companies, attorneys, inspectors, vendors, and clients.

• Track all deadlines, contingencies, and compliance requirements.

• Ensure every file is complete, accurate, and audit-ready.

• Anticipate challenges before they become problems.

Operations & Systems

• Manage and maintain the company's CRM database.

• Develop and improve systems that increase efficiency.

• Create organized workflows and operational processes.

• Monitor key performance metrics and identify opportunities for improvement.

• Help build scalable systems as the business continues to grow.

Calendar & Project Coordination

• Manage calendars, appointments, inspections, closings, and meetings.

• Coordinate schedules between clients, agents, and vendors.

• Keep projects moving forward and ensure deadlines are met.

Client Experience

• Deliver an exceptional client experience from contract to close.

• Communicate proactively with buyers, sellers, and business partners.

• Ensure every client feels informed, valued, and supported throughout the transaction.

• Help create a level of service that generates referrals and repeat business.

Administrative Leadership

• Prepare contracts, documents, and correspondence.

• Maintain accurate records and transaction files.

• Assist with reporting, tracking, and business operations.

• Identify ways to improve efficiency and simplify daily operations.

• Take ownership of projects and see them through to completion.

We're looking for someone who naturally demonstrates the following qualities:

Required Qualifications

• Previous experience in real estate, mortgage, title, escrow, or transaction coordination.

• Experience managing multiple projects simultaneously.

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Close attention to detail.

• Ability to work independently and take ownership.

• Proficiency with Microsoft Office and Google Workspace.

Preferred Qualifications

• Experience with CRM software.

• Experience using Dotloop, SkySlope, Follow Up Boss, or similar transaction management software.

• Knowledge of contracts, compliance, and real estate transactions.

• Process improvement or operations experience is a plus.

You May Be the Perfect Fit If You...

• Love organizing chaos.

• Enjoy creating systems and checklists.

• Think three steps ahead.

• Take pride in getting the details right.

• Solve problems before anyone asks.

• Prefer ownership over micromanagement.

• Believe that "good enough" usually isn't.

What Success Looks Like

You'll know you're succeeding when:

• Every transaction closes on time.

• Nothing falls through the cracks.

• Clients consistently receive exceptional service.

• Our systems improve month after month.

• Team members know they can count on you.

• The business runs smoother because you're here.

At Mick Cash Real Estate, we're building more than a successful real estate business—we're building a reputation for exceptional service, strong relationships, and doing things the right way.

We believe that great businesses are built by great people. That's why we invest in systems, communication, teamwork, and creating an environment where everyone can make a meaningful impact.

Our goal isn't simply to buy and sell homes. It's to create an experience that clients remember and confidently recommend to their family and friends.

If you're looking for a career where your ideas matter, your work is appreciated, and your contributions directly impact the success of the business, we'd love to hear from you