Real Estate Director of Operations | Los Gatos, CA (Hybrid)

Olga Golovko is the #1 Keller Williams agent across Northern California and Hawaii and ranks in the top 1.5% of agents nationwide. She is a force with a big heart, known for white-glove care, a quick wit, and a direct style. Her motto says it all: “No need to sugarcoat anything, that’s what bakeries are for.” Her clients come for results and stay for the experience, and her people tend to stay too. Olga is looking for the missing piece: a Director of Operations who becomes the professional extension of her business.

The Culture
Golovko Homes is a small, intentional team in Los Gatos with high standards, clear communication, and people who own their work. Olga is data-driven, even-keeled, and invested in the people around her. She values clarity over assumptions and gives real-time feedback. Milestones are celebrated, contributions are visible, and appreciation runs both ways. The team is built for long-term quality, steady business growth, and a healthy balance between work and life.

The Role
The day starts with the calendar and the pipeline: what moved overnight, what needs attention, and what is coming. This role runs the day-to-day of every listing and transaction from contract to close, including the MLS, disclosures, escrow, and a trusted circle of inspectors, stagers, contractors, and title partners. A brokerage transaction coordinator handles compliance, and this role owns everything around it. Clients, many of them high-net-worth, hear from one steady, gracious voice, and when Olga is unavailable, this role steps in so nothing skips a beat.

This is a leadership and operations position, owned end to end. The Director of Operations decides what needs to happen and when, especially when something new comes up. When a lead slips or a process breaks, this role finds the root cause, researches options, and brings Olga a recommendation with a plan, a timeline, and a way to measure results. A first draft of the fix, such as a new workflow, template, or drip campaign, arrives ready for Olga to edit. The Marketing Coordinator and Field Assistant look to this role for coordination and direction. Olga leads negotiations and client relationships, and this role keeps everything behind her running smoothly.

What to expect. The first weeks include more one-on-one time with Olga to build rapport and learn how she works, with independence growing as trust builds. Feedback is direct and given in the moment. Olga reviews the recommendations and first drafts this role brings, so independent thinking and clear communication matter from the start.

Does This Sound Like You?
This role suits someone energized by order, clarity, and getting the details right. It suits a person who finds the gap before anyone points to it, researches before asking, and stays calm when a closing shifts or a client needs reassurance. Discretion with sensitive information is second nature, and warmth with clients comes easily. It is a role for someone who wants a long-term home.

Compensation and Details

• Salary: $90,000 to $150,000 base, depending on experience

• Benefits: Paid vacation, holidays, and sick leave; employer contribution toward medical benefits; 401(k) with employer match

• Hours: Monday to Friday, 9 AM to 6 PM, with rare flexibility for true emergencies

• Location: Locally remote. You must live in San Jose, Los Gatos, or Campbell, or within a 1-hour commute, and have daily access to a personal vehicle for work. Mileage is reimbursed. A valid driver's license and insurance are required.

• Lead and manage daily operations to ensure seamless execution of real estate transactions.
• Maintain and revise systems and processes to support business growth and client satisfaction.
• Provide executive-level support to Olga Golovko, enabling her to focus on client relationships and business development.
• Coordinate with the Marketing Coordinator and Field Assistant to ensure cohesive team operations.
• Monitor and analyze operational performance, implementing improvements as needed to enhance efficiency.
• Oversee client communications, ensuring a concierge-level service experience from start to finish.
• Manage and update listings, keeping all information current and accurate across platforms and systems.

• Three to five or more years of real estate experience in operations, administration, or transaction coordination.

• A working knowledge of the real estate transaction process and compliance basics.

• Clear, warm, direct written and verbal communication, and ease with high-net-worth clients.

• Proficiency with Google Workspace.

• A California real estate license is ideal for compliance and the ability to step in when Olga is unavailable.

Golovko Homes is the practice of Olga Golovko — the #1 Keller Williams agent across Northern California and Hawaii, ranked in the top 1.5% of agents nationwide.

Based in Los Gatos, CA, we deliver white-glove residential real estate throughout the Bay Area. Clients come for results and stay for the experience.

The team is small and intentional — high standards, clear communication, and people who own their work. Olga is direct, data-driven, and invested in the people around her. Her motto: “No need to sugarcoat anything — that’s what bakeries are for.”

If you do excellent work and want it to show, this is the right place.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.