Join Team Kelli Lang RE/MAX Gateway as our Real Estate Operations Manager, and be at the heart of a vibrant, client-focused team that thrives on collaboration and success. You’ll partner directly with our leadership to drive growth and ensure our operations run seamlessly. In this dynamic role, you'll oversee everything from team operations to agent performance, all while building systems that enhance our company’s efficiency and profitability. Your strategic vision, combined with a hands-on approach, will empower our teams to deliver a consistent, five-star client experience.

You'll engage with agents and administrative staff to strengthen communication, refine processes, and foster a culture of accountability. As a pivotal figure in our growth, you'll also play an essential role in recruiting and developing new talent. If you're someone who relishes in leadership, thrives on challenges, and is committed to building a strong team culture, this role is your chance to make a significant impact. Let’s shape the future together in a supportive environment where innovation meets tradition, and opportunities for professional development are abundant.

Leadership & Team Development

• Support and coach buyer agents, listing agents, ISAs, and administrative staff
• Help recruit, onboard, and train new and experienced real estate agents
• Facilitate weekly team meetings and accountability check-ins
• Assist agents in improving sales skills, lead conversion, and goal achievement
• Help maintain a positive, collaborative, and high-performing team culture

Operations & Systems Management

• Oversee and improve company systems, workflows, processes, and accountability
• Identify operational inefficiencies and implement solutions to improve productivity
• Develop, update, and maintain company policies and procedures
• Ensure consistency across all departments and team operations
• Serve as a primary point of contact for troubleshooting operational challenges

Reporting & Business Performance

• Track and report on agent KPIs, conversion rates, profitability, and team performance
• Provide leadership with actionable reporting and business insights
• Monitor lead sources, lead flow, and lead distribution systems
• Analyze team effectiveness and identify opportunities for growth and improvement

Technology & Automation

• Help implement and optimize technology platforms, automation, and CRM systems
• Collaborate with marketing and leadership teams to improve lead nurturing and client engagement
• Identify opportunities to leverage automation to improve efficiency and ROI
• Maintain strong knowledge of all company systems, tools, and marketing platforms

Strategic Growth & Accountability

• Work directly with the Owner to support company goals, growth initiatives, and operational priorities
• Help create scalable systems that support long-term growth
• Improve accountability and process consistency across the organization
• Ensure compliance with local board requirements and company standards
• Support initiatives that increase productivity, profitability, and client satisfaction

• 3+ years of experience leading or managing operations in a fast-paced environment
• Strong leadership, communication, and relationship-building skills
• Ability to think strategically while managing day-to-day operations
• Proven problem-solving and critical-thinking abilities
• Strong organizational and project management skills
• Experience improving systems, processes, and team accountability
• Comfortable using CRMs, reporting systems, Google Workspace, and business technology platforms
• Self-motivated with a strong sense of urgency and ownership
• Adaptable and comfortable handling multiple priorities simultaneously
• Process-oriented with strong attention to detail
• Positive attitude and team-first mentality
• Ability to coach, motivate, and support people with different personalities and work styles
• Clear and confident written and verbal communication skills
• Professional, dependable, and growth-minded
• Real estate industry experience is preferred but not required

At Team Kelli Lang RE/MAX Gateway, we believe that a team will always outperform an individual. We’re proud to serve clients across the Skagit Valley and Whidbey Island with grit, grace, and a little bit of fun. You’ll be part of a hardworking, high-energy group that celebrates wins and makes every move feel seamless and stress-free for clients.