Residential Real Estate Team | Client Experience & Transaction Support

Arrive Realty | Chula Vista, CA

Full-Time | In-Office

Monday–Friday

$20-$25/hour + Performance Bonus Opportunities

What You'll Love About This Role

This is not a typical administrative position. You'll play a critical role in helping clients, agents, and transactions move smoothly from contract to close while ensuring every detail is handled with care. You'll work directly with clients, vendors, escrow officers, lenders, and agents while becoming a key part of our operations team.

This role offers:

• Clear systems and processes with room for growth
• A collaborative team culture where everyone supports each other
• Industry-leading technology and AI tools
• The opportunity to develop valuable operations and project management skills
• A direct impact on creating five-star client experiences
• Career advancement opportunities as our organization continues to grow

Who You Are

You are the type of person who refuses to let things fall through the cracks. When a task is assigned to you, you don't consider it complete because you sent an email—you consider it complete when the outcome is achieved. You naturally follow up, ask questions, pick up the phone, and take ownership until the finish line is reached. You are highly organized, proactive, and dependable.

You communicate professionally, stay calm under pressure, and know how to balance assertiveness with empathy. You genuinely care about delivering an exceptional customer experience and take pride in helping clients feel informed, supported, and cared for throughout the process. You are excited about technology, enjoy learning new systems, and are eager to leverage AI and automation tools to become more efficient and effective.

What Success in This Role Looks Like:

• Deadlines don't get missed
• Clients feel informed and cared for
• Agents trust that details are being handled
• Problems are identified and solved proactively
• Communication is clear and professional
• Tasks are completed to resolution—not just started
• No ball gets dropped

You May Be a Great Fit If You've Worked As:

• Executive Assistant
• Administrative Assistant
• Office Manager
• Operations Coordinator
• Project Coordinator
• Customer Success Representative
• Client Services Coordinator
• Recruiting Coordinator
• Event Coordinator
• Hospitality Manager
• Escrow Assistant
• Mortgage Assistant
• Property Management Assistant
• Real Estate Assistant

Don't have real estate experience? That's okay.

We can teach contracts, timelines, and real estate systems. We're looking for someone who already excels at organization, communication, customer service, and getting things done.

You'll Love This Role If You:

• Naturally follow up until something is completed
• Take ownership instead of waiting for direction
• Enjoy organizing multiple projects and deadlines
• Like helping people and solving problems
• Aren't afraid to pick up the phone to get answers
• Learn technology quickly
• Take pride in being reliable and dependable

This Role Is Probably Not For You If You:

• Need constant supervision to stay on track
• Struggle managing multiple priorities
• Prefer sending an email and waiting rather than actively following up
• Avoid difficult conversations
• Dislike learning new technology
• Get overwhelmed in a fast-paced environment

Compensation & Benefits

• $20-$25/hour based on experience
• Performance bonus opportunities
• Paid Time Off
• Health, Dental, and Vision Benefits
• Ongoing training and development
• Growth opportunities within a rapidly growing organization
• Team events, recognition, and a supportive culture

Your Core Responsibilities

Transaction Coordination

• Support residential real estate transactions from contract to close
• Track important deadlines, documents, and milestones
• Ensure all required paperwork is completed accurately and on time
• Coordinate with agents, clients, lenders, escrow officers, inspectors, and vendors
• Follow up proactively to keep transactions moving forward
• Maintain organized and compliant transaction records
• Assist with closing logistics and client communication

Client Experience

• Serve as a professional and friendly point of contact for clients
• Provide timely updates throughout the transaction process
• Help answer questions and resolve concerns with empathy and urgency
• Create a five-star experience that leads to referrals and positive reviews
• Assist with client gifts, touchpoints, and closing celebrations

Operations & Administrative Support

• Assist with appointment preparation and meeting logistics
• Coordinate vendor scheduling and communication
• Maintain accurate records and internal systems
• Support office operations and team projects
• Help improve workflows and identify opportunities for greater efficiency

Required

• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Close attention to detail
• Strong customer service mindset
• Ability to manage multiple projects simultaneously
• High sense of urgency and follow-through
• Reliable, punctual, and accountable
• Comfortable learning new software and systems

Preferred

• Experience in administration, operations, project coordination, customer service, hospitality, or real estate support
• Experience working in a fast-paced environment
• Familiarity with Google Workspace, CRM systems, or project management software
• Real estate experience is a plus, but not required

Arrive Realty is one of San Diego's fastest-growing real estate teams, helping families, military service members, first-time homebuyers, and sellers achieve their real estate goals with confidence.

We're building something special—a high-performance team that combines exceptional service, innovative technology, and a strong culture of accountability. As we continue to grow, we're looking for someone who thrives on organization, follow-through, and creating an outstanding client experience.

At Arrive Realty, we believe exceptional service changes lives. We are committed to helping clients achieve their goals while creating a workplace where driven, growth-minded individuals can build meaningful careers.

If you're organized, proactive, tech-savvy, and committed to delivering exceptional experiences, we'd love to meet you.