The Bagga Team is one of Edmonton's leading high-performance real estate teams, recognized for delivering exceptional client service, innovative marketing strategies, and outstanding results. As our business continues to grow, we are seeking a highly motivated, disciplined, and detail-oriented Inside Sales Associate (ISA) / Client Success Coordinator to join our organization.

This is a critical role within our team and extends well beyond traditional administrative responsibilities. The successful candidate will play an integral part in supporting our REALTORS, managing client relationships, maintaining the integrity of our CRM database, and ensuring every client receives a professional and consistent experience throughout their journey with The Bagga Team.

We are looking for an individual who possesses exceptional communication skills, outstanding telephone etiquette, strong organizational abilities, and disciplined attention to detail. The ideal candidate demonstrates a high level of personal accountability, exercises sound judgment, follows established systems and processes, and consistently produces accurate, high-quality work with minimal supervision.

This position requires someone who is proactive, dependable, and capable of working independently while effectively supporting a high-performing sales team.

The successful candidate must be able to prioritize competing responsibilities, manage multiple tasks simultaneously, adapt to changing priorities, and remain organized in a fast-paced environment. The ability to provide guidance, maintain accountability, and contribute to the overall productivity of the team is essential.

As an Inside Sales Associate, you will be responsible for responding to inquiries, nurturing new and existing leads, maintaining accurate records within Follow Up Boss, coordinating appointments, supporting lead generation initiatives, and ensuring timely follow-up with clients. You will also work extensively with Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets, while collaborating closely with our REALTORS to help grow their businesses and deliver an exceptional client experience.

We are seeking a professional who takes pride in their work, values integrity, embraces continuous learning, and is committed to excellence in every aspect of their role. The successful candidate will represent The Bagga Team with professionalism, confidentiality, and a client-first mindset while contributing to a collaborative, accountable, and results-driven culture.

This opportunity is ideal for an individual who thrives in a high-performance environment, enjoys building relationships, is committed to personal and professional growth, and is motivated to make a meaningful contribution to one of Edmonton's leading real estate teams.

• Serve as the first point of contact for all incoming buyer, seller, and general inquiries, providing a professional and positive client experience.
• Confidently answer and make a high volume of inbound and outbound telephone calls each day with professionalism, enthusiasm, and excellent communication skills.
• Qualify buyer and seller leads by asking the appropriate questions, identifying client needs, and determining readiness before assigning opportunities to a REALTOR®.
• Respond promptly to all new leads through phone calls, text messages, email, and CRM communication, ensuring company response-time standards are consistently met.
• Build and maintain strong relationships with prospective clients through consistent follow-up and ongoing communication.
• Nurture new leads, existing leads, past clients, and long-term prospects until they are ready to buy, sell, or refer business.
• Schedule qualified listing appointments, buyer consultations, and other meetings for REALTORS®, ensuring calendars are accurate and well coordinated.
• Maintain complete and accurate client records within Follow Up Boss, including notes, tasks, appointments, tags, stages, and communication history.
• Ensure no lead, client inquiry, or follow-up opportunity is overlooked by maintaining exceptional database organization and CRM accuracy.
• Work daily within Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets, to manage communication, scheduling, and team collaboration.
• Monitor daily task lists and ensure all assigned responsibilities are completed accurately and on time.
• Support every REALTOR® by assisting with lead management, appointment coordination, and client communication to help grow their individual businesses.
• Follow established scripts, systems, and standard operating procedures while maintaining a natural, professional, and relationship-focused communication style.
• Demonstrate excellent listening skills, handle objections professionally, and build trust with clients through meaningful conversations.
• Maintain the highest level of confidentiality when handling client information, company records, and business operations.
• Collaborate effectively with administration, marketing, and sales team members to ensure seamless communication and exceptional client service.
• Identify opportunities to improve workflows, increase efficiency, and contribute to the continuous improvement of team systems.
• Maintain a disciplined, organized, and proactive approach while managing multiple priorities in a fast-paced environment.
• Take ownership of assigned responsibilities, demonstrate sound judgment, and consistently meet or exceed performance expectations.
• Represent The Bagga Team with professionalism, integrity, and a commitment to delivering an exceptional client experience in every interaction.

• A valid Alberta real estate licence is considered a strong asset and will be given preference; however, it is not required for the right candidate.
• Previous experience in inside sales, customer service, call centre, real estate, appointment setting, or client relationship management is highly preferred.
• Exceptional verbal communication skills with a clear, confident, and professional telephone manner.
• Comfortable spending a significant portion of the workday speaking with clients by telephone and building relationships through meaningful conversations.
• Strong listening skills with the ability to ask effective questions, qualify opportunities, and confidently overcome objections.
• Excellent interpersonal skills with the ability to establish trust and build long-term client relationships.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work independently, remain self-motivated, and consistently meet deadlines with minimal supervision.
• Strong sense of personal accountability, professionalism, integrity, and reliability.
• Experience using CRM software such as Follow Up Boss or similar customer relationship management systems is considered an asset.
• Proficiency with Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets.
• Strong computer skills and the ability to learn new software and technology quickly.
• Excellent time management, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced, deadline-driven, and performance-oriented environment.
• A positive attitude, strong work ethic, and willingness to accept coaching, feedback, and continuous professional development.
• Ability to maintain confidentiality while handling sensitive client and company information.
• Demonstrated initiative with the ability to identify priorities, solve problems, and take ownership of assigned responsibilities.
• Professional appearance, positive attitude, and a genuine commitment to delivering exceptional customer service.
• Availability to work occasional evenings or weekends as required to meet business needs.

The Bagga Team, proudly operating under Royal LePage Magna, is one of Canada's top-performing real estate teams, recognized for delivering exceptional results, outstanding client service, and a culture built on excellence. Based in Edmonton, we specialize in residential, luxury, commercial, and investment real estate, supported by proven systems, innovative marketing, and industry-leading technology.

We are building more than a successful business—we are building a long-term team.

We are seeking professionals who are driven, accountable, and committed to growing with us. We value individuals who take ownership, communicate effectively, thrive in a fast-paced environment, and contribute to the success of the entire team. If you are looking for a career where your ideas, leadership, and work ethic are recognized and rewarded, The Bagga Team offers an opportunity to grow, succeed, and build a long-term future with one of Canada's leading real estate organizations.