The Bagga Team is seeking a highly organized, results-driven Real Estate Assistant/Inside Sales Associate (ISA) to take ownership of our lead-management systems, strengthen our follow-up process, and support the daily operation of our growing real estate team.

This is not a traditional administrative position. We need a confident communicator who is exceptionally strong on the phone, comfortable initiating conversations, and capable of building trust with prospective buyers and sellers. The successful candidate will respond quickly to new inquiries, qualify leads, uncover their motivation and timelines, overcome initial objections, nurture long-term opportunities, and consistently schedule qualified appointments for our REALTORS®.

You will be responsible for managing all incoming leads across our CRM, website, advertising channels, referral sources, and other lead platforms. Every lead must be contacted, properly categorized, assigned to the appropriate team member, placed into an effective follow-up plan, and tracked until an appointment is secured or the opportunity is fully resolved. Accurate notes, scheduled follow-ups, updated stages, and complete communication records are essential.

This individual will also help keep The Bagga Team organized and accountable by monitoring agent follow-up, identifying neglected opportunities, maintaining a clean and reliable database, preparing lead-conversion reports, and ensuring that no valuable prospect is forgotten. You must be comfortable following established systems while also recognizing gaps and recommending improvements.

We are looking for someone who takes ownership, communicates professionally, works with urgency, and does not need to be repeatedly reminded about outstanding tasks. You must be persistent without being aggressive, personable without losing focus, and confident enough to guide conversations toward a clear next step.

The ideal candidate understands that successful real estate conversion requires consistent and meaningful follow-up. You will serve as the first point of contact for many potential clients, making your professionalism, energy, listening skills, and telephone presence essential to The Bagga Team’s reputation and growth.

Success in this position will be measured by speed-to-lead, number of meaningful conversations, follow-up completion, database accuracy, qualified appointments booked, appointment attendance, and leads successfully converted into clients and transactions.

• Manage all incoming leads from Follow Up Boss, our website, advertising platforms, social media, referrals, and other lead sources.

• Respond quickly to new inquiries through phone calls, text messages, and emails.

• Qualify buyers and sellers by identifying their needs, motivation, timeline, financing status, and readiness to move forward.

• Schedule qualified appointments for The Bagga Team’s REALTORS® and confirm appointments to reduce cancellations and no-shows.

• Complete consistent daily follow-up with new, active, long-term, and inactive leads.

• Maintain an accurate and organized CRM, including detailed notes, lead stages, assigned agents, future tasks, and appointment outcomes.

• Monitor agent follow-up and identify neglected leads, overdue tasks, or opportunities requiring immediate attention.

• Reactivate older leads and nurture long-term prospects until they are ready to buy or sell.

• Handle basic objections professionally and confidently guide each conversation toward a clear next step.

• Support the Team Leader and sales team with scheduling, lead distribution, database management, reporting, and administrative coordination.

• Track and report results, including calls completed, contacts made, appointments booked, attendance rates, and lead conversions.

• Ensure no lead is ignored and no valuable opportunity is lost because of delayed or incomplete follow-up.

Performance Expectations

The successful candidate will be accountable for:

• Fast response times

• Consistent phone, text, and email follow-up

• Accurate CRM management

• Qualified appointments booked

• Professional client communication

• Reliable completion of assigned tasks

• Improved lead conversion and team accountability

• Excellent communication skills with the confidence to speak with leads by phone, text, and email while building relationships through meaningful conversations.

• Strong listening and questioning abilities to understand client needs, qualify opportunities, and professionally overcome objections.

• Exceptional interpersonal skills with the ability to establish trust and develop long-term client relationships.

• Highly organized and detail-oriented, with the ability to manage multiple leads, appointments, deadlines, and priorities simultaneously.

• Self-motivated and dependable, with the ability to work independently and complete responsibilities with minimal supervision.

• Strong personal accountability and integrity, supported by a professional, reliable, and results-focused approach.

• CRM experience is considered an asset, particularly with Follow Up Boss or a similar customer relationship management system.

• Proficiency with Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets.

• Strong computer skills with the ability to learn new software, systems, and technology quickly.

• Excellent time-management and problem-solving skills with the ability to identify priorities and take initiative.

• Comfortable working in a fast-paced, deadline-driven environment where follow-up, accuracy, and performance are important.

• Positive and coachable attitude, with a willingness to receive feedback, improve skills, and participate in ongoing professional development.

• Committed to confidentiality when handling sensitive client, transaction, and company information.

• Professional appearance and customer-service mindset, with a genuine commitment to creating an exceptional client experience.

• Flexible availability, including occasional evenings or weekends when required to meet client and business needs.
  

The Bagga Team, proudly operating under Royal LePage Magna, is one of Canada’s leading real estate teams. Based in Edmonton, we specialize in residential, luxury, commercial, and investment real estate while delivering exceptional results and outstanding client service.

Our culture is built on teamwork, accountability, continuous learning, professional growth, and celebrating each other’s success. We believe experience can be developed when someone brings the right attitude, a strong work ethic, and a willingness to learn.

Team members receive hands-on training, ongoing coaching, practical industry experience, and opportunities for advancement. Whether you begin part-time or full-time, you will be supported in developing your skills and building a rewarding career. At The Bagga Team, every role matters, ideas are valued, and hard work is recognized.