Executive, Operations & Client Care Assistant

MetroHouse | Northern Virginia

Part-Time | Primarily In-Person / Field-Based

Schedule

This is a part-time position, approximately 15–25 hours per week to start, with a flexible schedule based on business needs. There is potential for the role to grow as MetroHouse continues to expand. Because this is a client-facing, hands-on position, some weeks may require greater flexibility than others.

MetroHouse is seeking a highly organized, resourceful, polished, and service-oriented Executive, Operations & Client Care Assistant to provide hands-on support to company leadership, clients, and our growing real estate business. This is not a traditional desk-based administrative position. MetroHouse already has remote administrative support in place.

We are looking for someone local who can become a trusted boots-on-the-ground partner—someone who can take ownership of details, provide an exceptional level of care to clients, and help ensure that the business operates seamlessly behind the scenes. The ideal candidate is proactive, dependable, warm, professional, and exceptionally detail-oriented. You enjoy taking care of people, anticipate needs before they are expressed, and are comfortable working in an environment where every day may look a little different.

What You'll Do

Client Care & Experience

• Help deliver a thoughtful, high-touch experience to MetroHouse clients throughout their real estate journey

• Serve as an additional point of contact for clients when appropriate

• Check in with clients and assist with questions, appointments, and logistical needs

• Coordinate client gifts, closing gifts, handwritten notes, special occasions, and other thoughtful touches

• Help prepare for buyer and seller consultations, appointments, walkthroughs, and closings

• Assist clients with coordinating movers, contractors, cleaners, vendors, and other services when appropriate

• Maintain client-care calendars and help ensure important milestones and follow-ups are not missed

• Assist with past-client appreciation initiatives and events

• Help maintain relationships with past clients after closing

• Identify opportunities to make the MetroHouse client experience more personal, memorable, and exceptional

• Represent MetroHouse with warmth, professionalism, discretion, and excellent judgment

Real Estate & Business Operations

• Visit properties throughout Northern Virginia as needed

• Coordinate access for photographers, contractors, stagers, inspectors, vendors, and other service providers

• Assist with preparing listings for market

• Deliver and retrieve signs, lockboxes, marketing materials, documents, client gifts, and supplies

• Help ensure properties are properly prepared before photography, showings, open houses, and client appointments

• Conduct property check-ins and provide photos and updates when needed

• Assist with open houses, client events, community events, and other MetroHouse activities

• Coordinate local printing, purchasing, deliveries, and vendor needs

• Maintain inventory of signs, marketing materials, supplies, and event items

• Help troubleshoot last-minute issues involving properties, clients, appointments, or vendors

Executive Support

• Provide hands-on support to company leadership

• Handle local errands and time-sensitive assignments

• Assist with meeting and event preparation

• Coordinate appointments, reservations, deliveries, and service providers when a local presence is required

• Help organize the office, materials, supplies, and other business resources

• Assist with occasional personal and executive tasks

• Work collaboratively with MetroHouse's remote administrative support so that online coordination and in-person execution happen seamlessly

• Keep leadership informed without requiring constant oversight

• Take ownership of assignments and follow through from beginning to completion

What Success Looks Like

Success in this role means becoming someone our leadership and clients know they can rely on.

When a client needs something, you care about making sure it gets handled. When a property needs attention, you take ownership. When something unexpected happens, you look for a solution.

You anticipate. You communicate. You follow through.

Ultimately, your role is to help create more time and capacity for company leadership while helping MetroHouse deliver a level of service that clients remember long after their transaction is complete.

To Apply

Please submit your résumé along with a short introduction answering the following:

• Why does this particular position interest you?

• Tell us about a time you went above and beyond for a client, customer, employer, or guest.

• Tell us about a problem you were given with very little direction. How did you handle it?

• What does exceptional client service mean to you?

• What is your general weekday availability?

• Do you have reliable transportation, and are you comfortable driving throughout Northern Virginia?

We are looking for the right long-term fit and will be selective in our hiring process.

• Provide exceptional client care, serving as a warm, professional point of contact and ensuring clients feel supported throughout their experience with MetroHouse.

• Coordinate listing and property logistics, including vendors, photographers, stagers, inspections, property access, signs, lockboxes, marketing materials, and property preparation.

• Manage client appreciation and relationship initiatives, including closing gifts, special occasions, handwritten notes, events, and past-client follow-up.

• Provide executive support by handling time-sensitive requests, appointments, errands, meetings, events, and other priorities that require a local presence.

• Assist with open houses, client events, community events, and marketing activities, ensuring details are organized and executed to MetroHouse standards.

• Coordinate with MetroHouse's remote administrative support, clients, vendors, and business partners to ensure tasks are communicated, tracked, and completed seamlessly.

• Take ownership of day-to-day operational needs and problem-solving, anticipating what needs attention.

Previous experience in real estate, executive assistance, client relations, luxury hospitality, concierge services, operations, event coordination, property management, or another high-touch service environment is preferred but not required for an exceptional candidate.

• Exceptional organization and attention to detail, with the ability to manage multiple priorities and follow through consistently.

• Strong client-service mindset with polished, warm, and professional communication skills.

• Highly proactive and resourceful, with the ability to anticipate needs, take initiative, and solve problems independently.

• Excellent judgment, discretion, and reliability, particularly when handling confidential information and representing MetroHouse with clients and business partners.

• Comfortable working in a fast-paced, flexible environment where priorities and daily responsibilities may change.

• Tech-savvy and comfortable using email, calendars, mobile apps, CRM systems, and common business technology; real estate or executive-support experience is a plus.

• Must have reliable transportation, a valid driver's license, and the flexibility to travel throughout Northern Virginia for properties, client needs, events, and business-related assignments.

Who We're Looking For

You may be a great fit if you:

• Genuinely enjoy taking care of people and creating great experiences.

• Are exceptionally dependable and follow through on commitments.

• Notice details other people miss.

• Anticipate what needs to happen rather than waiting to be told.

• Are highly organized and capable of managing multiple priorities.

• Communicate warmly, clearly, and professionally.

• Have excellent judgment and problem-solving skills.

• Are comfortable interacting with clients, executives, vendors, contractors, and other professionals.

• Present yourself professionally and understand that every client interaction represents the MetroHouse brand.

• Can remain composed when priorities change or something unexpected happens.

• Are resourceful and comfortable figuring things out independently.

• Understand the importance of discretion and confidentiality.

• Have a positive, solutions-oriented attitude.

• Take pride in doing things exceptionally well.

Position Requirements

• Must live in or near Northern Virginia.

• Must have reliable transportation and a valid driver's license.

• Must be comfortable driving locally for business-related responsibilities.

• Must have a smartphone and be comfortable using common business apps and technology.

• Must be available during weekday business hours.

• Some flexibility for occasional evenings or weekends may be required for client events, open houses, or other business needs.

• Must be comfortable working independently and managing multiple assignments simultaneously.

What Makes MetroHouse Great

• Clients First — We make decisions based on what is genuinely in our clients' best interests.

• Integrity — We communicate honestly, do what we say we will do, and protect the trust our clients place in us.

• Exceptional Service — Good enough isn't our standard. We look for opportunities to anticipate needs, solve problems, and exceed expectations.

• Ownership — We take responsibility, follow through, and don't wait for someone else to solve a problem.

• Excellence in the Details — The little things matter. From a major negotiation to a handwritten note, every interaction contributes to the MetroHouse experience.

• Relationships — Our relationships don't end at the closing table. We want clients to feel that MetroHouse is a trusted resource for years to come.

• Growth & Innovation — We are always learning, improving our systems, embracing new ideas, and finding better ways to serve our clients and grow the business.