Pet Supply & Wellness Associate

Animology | Olympia, WA

At Animology, we believe pet stores should be more than shelves and cash registers. We create an educational, upbeat, and welcoming environment where pet parents feel supported, heard, and excited to shop for their animals.

We’re looking for a driven, outgoing, animal-loving team member who thrives in a fast-paced retail environment and genuinely enjoys connecting with people. This role is ideal for someone who loves learning, takes pride in helping others, and wants to grow within the pet industry.

What You’ll Do

• Create a welcoming, educational, and positive experience for every client who visits Animology
• Engage with dog and cat owners to learn about their pets and recommend products and solutions tailored to their needs
• Help drive sales growth through genuine conversations, relationship-building, and product education
• Learn about pet nutrition, supplements, treats, enrichment, grooming products, and holistic wellness solutions
• Accurately process transactions, returns, exchanges, and loyalty accounts at the register
• Assist with opening and closing responsibilities, including balancing registers and securing the store
• Maintain a clean, organized, and visually appealing sales floor
• Receive inventory, rotate stock, restock shelves, and maintain accurate product displays
• Assist clients with carrying products, loading heavy bags, and locating items throughout the store
• Support team communication through positivity, accountability, and constructive feedback
• Help maintain store security and uphold company policies and procedures
• Work collaboratively across departments, including retail, grooming, and self-wash

What We’re Looking For

• Someone who genuinely enjoys helping people and talking about pets
• A motivated self-starter who can stay productive without constant supervision
• Strong communication skills and a positive attitude
• Comfortable working in a physically active retail environment
• Ability to multitask and stay calm during busy periods
• Team-oriented mindset with a willingness to jump in where needed
• Dependable attendance and punctuality
• Open availability, including evenings, weekends, and holidays

Required Qualifications

• Must be 18 years or older
• Ability to lift and carry up to 45 pounds consistently
• High school diploma, GED, or equivalent
• Comfortable using computers, POS systems, calculators, and basic math skills
• Ability to stay on your feet for extended periods
• Comfortable learning new systems and technology
• Reliable transportation preferred

Ideal Traits

• Passion for pet health, nutrition, and wellness
• Naturally welcoming and energetic personality
• Strong personal accountability and follow-through
• Good judgment and professionalism
• Adaptable in a fast-changing retail environment
• Desire to grow long-term within the company and the pet industry

Why Animology?

Animology is a locally owned pet supply and grooming company built around education, teamwork, and creating an incredible customer experience. We invest heavily in training, culture, and helping our team members grow personally and professionally.

Benefits May Include:

• Employee discounts
• Paid training and continued brand education
• Advancement opportunities
• Team events and company outings
• PTO opportunities

If you love animals, enjoy connecting with people, and want to work somewhere that values growth, teamwork, and positivity, we’d love to hear from you.

• Product Knowledge: Possess a deep understanding of our range of pet nutrition products, supplies, and grooming services to effectively assist customers in making informed decisions

• Customer Service Excellence: Provide outstanding customer service by greeting, assisting, and engaging customers in a friendly and approachable manner. Address customer inquiries, provide recommendations, and offer solutions that align with their pets' requirements

• Nutritional Expertise: Leverage a minimum of 1 year of experience in pet nutrition to offer expert advice on dietary requirements, ingredients, and portion control for dogs and cats

• Product Recommendations: Assist customers in identifying the specific needs of their pets and recommending suitable products to fulfill those needs, fostering customer loyalty and trust

• Clear Communication: Collaborate effectively with team members to ensure seamless operations. Communicate product insights, inventory updates, and customer feedback to the team

• Cashier Duties: Utilize your 1 year of cashier experience to efficiently process transactions, handle payments, and maintain accurate records of sales

• Store Maintenance: Contribute to the cleanliness and organization of the store, including stocking shelves, arranging displays, and maintaining a visually appealing environment

• Grooming Support: Provide information about grooming services and assist customers in scheduling appointments for their pets

• Weekend Availability: Be available to work on weekends to accommodate customer needs and contribute to a well-rounded team schedule

• Minimum 1 year of experience in pet nutrition, demonstrating a strong understanding of the dietary needs of dogs and cats - not required but preferred
• 1 year of cashier experience, highlighting proficiency in handling transactions and maintaining accurate records -not required but preferred
• Exceptional customer service skills with the ability to engage and build rapport with diverse customers
• Strong communication skills, both verbal and written, for effective collaboration with team members and customer interactions
• Passion for pets and their well-being, coupled with a genuine interest in helping pet owners make informed decisions
• Availability to work weekends, with flexible options for both full-time and part-time schedules

Animology is an independently owned pet supply, grooming, and self-wash destination serving Olympia and the surrounding South Sound communities. Our owner has been helping pet owners throughout Thurston County since 2006 and has built a reputation for trusted advice, exceptional customer service, and a commitment to improving the lives of pets and their families.

Voted South Sound's #1 Pet Store and #1 Grooming Salon multiple times, Animology focuses on education, relationships, and personalized recommendations rather than simply selling products. We help pet parents make informed decisions about nutrition, wellness, enrichment, grooming, and everyday pet care.

We invest heavily in training and professional development through nutrition education, vendor certifications, product training, and ongoing coaching. Team members who are motivated to learn and grow will find opportunities to expand their knowledge, develop new skills, and advance within the company.