You’ll be the client’s main point of contact from the welcome call until the case is ready for the attorney to review the demand. You’ll get clients into care, keep them in care, and build a clean, complete file that gives our attorneys leverage at the negotiating table.

You won’t be doing it alone. Each of our pre-litigation pods has:

• An Attorney, who leads the pod and handles demand review, negotiation, and settlement

• A dedicated Legal Assistant, who sets up claims, sends letters of representation and requests records

• An Operations Administrator, who handles lien reductions, disbursement, and Salesforce quality control

• You, the Case Manager, who owns the client relationship and gets the file demand-ready

Every role has a defined lane, and written SOPs cover every stage of the case. You’ll plug into a playbook that already works and help us make it better.

We’re open on experience level. Attitude, follow-through, and the ability to make clients feel taken care of matter more to us than years on a résumé.

Schedule & Location: Hybrid. You’ll work from our Park Ridge office 3 or 4 days a week and from home the rest. Reliable transportation to the office is required.

What Success Looks Like in Your First 90 Days

• You’re carrying a full caseload with confidence, with a dedicated Legal Assistant behind you.

• Clients are on cadence, in treatment, and not falling through the cracks.

• You’re handing the attorney complete, audited files ready for demand.

Compensation & Benefits

• $65,000 to $85,000 base salary, depending on experience. We pay above average for people who are above average!

• Health, dental, and vision insurance

• Paid time off and paid holidays

• 401(k) with match

• Hybrid schedule with real flexibility

• A clear growth path as the PI department scales, including leadership opportunities for the right person

• Onboard new clients fast. Hold a welcome call, confirm the first treatment appointment, and set communication expectations.

• Get clients into care and keep them there. Route clients to the right provider network. Remove barriers like transportation, cost, fear, or provider issues. Monitor treatment through maximum medical improvement (MMI) with no gaps.

• Get files demand-ready. Complete the demand prep call, confirm all records, bills, and wage loss documents are in, audit the file, and build the demand for attorney review.

• Live in Salesforce. Keep our case management system clean, current, and accurate. Every file, every day.

Required

• Fluency in Spanish and English, both spoken and written. Many of the clients are most comfortable in Spanish. This is non-negotiable.

• Ability to manage 100+ active files with the support of a dedicated Legal Assistant, without dropping the ball.

• Clear, warm communication. Clients trust you quickly, and you can calmly explain hard news.

• Bias for action. You don’t let things sit.

• Disciplined documentation habits. You follow processes and log your work every time.

• Comfort with technology. We use Salesforce for case management (we’ll train you on our setup), plus EvenUp, Google Workspace, Adobe, and e-signature tools every day.

• Either (a) prior personal injury paralegal or case management experience, or (b) a paralegal certificate or legal assistant background with a real hunger to learn PI.

• Reliable transportation and the ability to work on-site in Park Ridge.

Nice to Have

• Spanish-language legal and medical vocabulary (treatment, imaging, insurance terms).

• Experience at a plaintiff-side PI firm.

• Experience with Salesforce, Filevine, Litify, CASEpeer, SmartAdvocate, or similar case management platforms.

• Familiarity with medical treatment pathways in PI cases (PT, imaging, pain management, injections).

• Working knowledge of liens (Medicare, Medicaid, ERISA, health insurance) and the ability to explain them to clients.

Driver Defense Team is a Chicago law firm that helps people who were ticketed, arrested, or injured while driving. Our headquarters is in Park Ridge, IL, with an additional office in Chicago. Our team consists of 12 lawyers and about 30 non-attorney staff.

Our firm values teamwork and providing an amazing client experience. That's our secret! We have over 3,000 five-star reviews online, and we have been named to the Inc. 5000 list of fastest-growing companies in America for the past 4 years in a row!