Personal Injury Paralegal - New Client Intake

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs a personal injury paralegal to join our New Client Intake Department and help manage our growing caseload.

Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now!

Compensation: Competitive base salary commensurate with experience, typically ranging from $50,000 to $60,000+. We reward excellence — top performers and experienced professionals can expect compensation at the higher end of this range.

• Be the first point of contact for new clients—via phone, web, and referrals
• Pursue new client leads with urgency to ensure all callers' needs are met immediately
• Deliver empathetic, professional service that builds trust immediately
• Screen leads, gather key case facts, and sign qualified clients on the spot
• Follow up on pending leads and manage documentation through Lead Docket
• Coordinate closely with our after-hours call service and legal teams
• Refer unqualified leads appropriately and track all communications
• Continuously help improve our intake processes and materials

• REQUIRED: 2+ years’ experience in personal injury law
• Strong communication, active listening, and critical thinking skills
• High attention to detail and ability to juggle multiple tasks
• Tech-savvy (MS Office, Lead Docket, e-signature platforms like DocuSign)
• Knowledge of legal terms and client confidentiality best practices
• A natural sense of empathy, urgency, and ownership
• Prior experience in a law firm is required
• Bilingual (Spanish/English) candidates encouraged to apply

At Fasig Brooks, we stand apart because we fight for the injured with unmatched dedication and heart.

Our team is impactful in both the courtroom and clients' lives, honorable in our practice, and deeply compassionate. We believe clear, consistent communication with clients is just as important as fierce advocacy, and our reputation as highly successful trial lawyers means insurance companies and defense lawyers know we won’t back down from obtaining the best possible result for our injured clients in their journey to come back stronger.