Part-Time Hotel Front Desk Clerk
Super 8 Nampa • Nampa, ID, US
Posted 4 hours ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team for a part-time position. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Our schedule for this position is Saturdays and Sundays (7 am- 3 pm) and Mondays (3 pm- 11 pm).
- Mitigate customer complaints as needed
- Communicate with housekeeping to make sure guest rooms are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Working knowledge of Microsoft Office and reservation management systems
Compensation
$13 - $15 hourly
Super 8 by Wyndham Nampa is a hotel under Wyndham Hotels & Resorts. We are a high-occupancy hotel with a fast pace and are team-oriented.
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