Part-Time Front Desk & Patient Experience Coordinator

Annie Wang AcupunctureLos Altos, CA, US

Posted 6 months ago

Available immediately. Part-Time Front Desk Patient Experience Coordinator at a women's health clinic. We are a wellness clinic focused on providing thoughtful, high-quality care in a calm and supportive environment. Our patients value a smooth, welcoming experience from the moment they walk in.

Schedule: Weekdays, approximately 15–25 hours/week (morning-focused shifts)

Role Overview:

This role is less about “checking people in” and more about creating a warm, organized, and seamless in-clinic experience. You’ll be the in-person anchor for the clinic while our remote team manages phone calls, emails, and billing.

Key Responsibilities

  • Guide new patients through arrival and next steps

  • Support clinic flow between practitioners and rooms

  • Schedule follow-up appointments as needed

  • Keep the front desk and shared spaces organized

  • Receive and put away deliveries

What This Role Is NOT

  • You are not responsible for phones, billing, or insurance

  • You are not expected to multitask across multiple systems

Ideal Candidate

  • Reliable and consistent with strong attention to detail

  • Comfortable in a calm, wellness-focused environment

  • Able to take initiative without needing constant direction

Bonus (but not required)

  • Interest in healthcare or wellness

  • Prior customer service experience

Why This Role Works

  • Predictable, structured hours

  • Low-stress environment

  • Meaningful interaction with patients

  • Opportunity to grow into a larger role over time

Hours:

  • Mondays through Fridays, 2:00 pm to 6:30 pm

Compensation: Starting at $20 hourly with opportunity for increase

Please send a cover letter with your resume when you apply. Tell us why you're interested in working at our clinic, and what makes you a strong candidate.

  • Manage online booking and charting systems
  • Greet patients warmly, answer calls/emails, and handle payments
  • Coordinate appointment scheduling and practitioner calendars
  • Maintain office setup, including prepping and cleaning treatment rooms
  • Manage phone, data entry, and office supplies
  • Support practitioners with patient file updates and room preparation
  • Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
  • Make appointments for employees and ensure the calendar is current and correct
  • Manage incoming and outgoing mail and handle deliveries

Personal Qualities:

  • Warm, personable, team-oriented, and enjoy working with people all day

  • Positive attitude and professional demeanor

  • Dependable, detail-oriented, and health-conscious

  • Keen interest in women’s health

Professional Skills:

  • Excellent multitasking and organizational abilities

  • Strong communication skills and tech-savvy

  • Ability to work independently and collaboratively

  • Exhibits working knowledge of Microsoft Office and basic computer skills
  • At least one year of receptionist or administrative assistant, experience, or similar preferred
  • High school diploma, G.E.D. or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills

Compensation

$20 - $22 hourly

We are a woman-owned and operated acupuncture clinic. Our practice has excelled in women's health, fertility, and pain management for nearly two decades. Work and train under an experienced expert in a fun, supportive team environment.

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