Part-Time Front Desk & Patient Experience Coordinator
Annie Wang Acupuncture • Los Altos, CA, US
Posted 6 months ago
Available immediately. Part-Time Front Desk Patient Experience Coordinator at a women's health clinic. We are a wellness clinic focused on providing thoughtful, high-quality care in a calm and supportive environment. Our patients value a smooth, welcoming experience from the moment they walk in.
Schedule: Weekdays, approximately 15–25 hours/week (morning-focused shifts)
Role Overview:
This role is less about “checking people in” and more about creating a warm, organized, and seamless in-clinic experience. You’ll be the in-person anchor for the clinic while our remote team manages phone calls, emails, and billing.
Key Responsibilities
Guide new patients through arrival and next steps
Support clinic flow between practitioners and rooms
Schedule follow-up appointments as needed
Keep the front desk and shared spaces organized
Receive and put away deliveries
What This Role Is NOT
You are not responsible for phones, billing, or insurance
You are not expected to multitask across multiple systems
Ideal Candidate
Reliable and consistent with strong attention to detail
Comfortable in a calm, wellness-focused environment
Able to take initiative without needing constant direction
Bonus (but not required)
Interest in healthcare or wellness
Prior customer service experience
Why This Role Works
Predictable, structured hours
Low-stress environment
Meaningful interaction with patients
Opportunity to grow into a larger role over time
Hours:
Mondays through Fridays, 2:00 pm to 6:30 pm
Compensation: Starting at $20 hourly with opportunity for increase
Please send a cover letter with your resume when you apply. Tell us why you're interested in working at our clinic, and what makes you a strong candidate.
- Manage online booking and charting systems
- Greet patients warmly, answer calls/emails, and handle payments
- Coordinate appointment scheduling and practitioner calendars
- Maintain office setup, including prepping and cleaning treatment rooms
- Manage phone, data entry, and office supplies
- Support practitioners with patient file updates and room preparation
- Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
- Make appointments for employees and ensure the calendar is current and correct
- Manage incoming and outgoing mail and handle deliveries
Personal Qualities:
Warm, personable, team-oriented, and enjoy working with people all day
Positive attitude and professional demeanor
Dependable, detail-oriented, and health-conscious
Keen interest in women’s health
Professional Skills:
Excellent multitasking and organizational abilities
Strong communication skills and tech-savvy
Ability to work independently and collaboratively
- Exhibits working knowledge of Microsoft Office and basic computer skills
- At least one year of receptionist or administrative assistant, experience, or similar preferred
- High school diploma, G.E.D. or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
Compensation
$20 - $22 hourly
We are a woman-owned and operated acupuncture clinic. Our practice has excelled in women's health, fertility, and pain management for nearly two decades. Work and train under an experienced expert in a fun, supportive team environment.
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