We are a personal injury firm serving Southern Colorado, looking for a Pre-Litigation Paralegal for our downtown Colorado Springs Office.

This is a pre-litigation role focused on moving cases from intake through settlement, not courtroom or trial support. The ideal candidate is someone who takes ownership of their work, communicates clearly with clients, and keeps cases moving from intake through settlement. You will prepare demand packages, manage medical records, track deadlines, and serve as a consistent point of contact for clients navigating the claims process.

This is hands-on work in a fast-moving environment. If you are organized, dependable, eager to learn and ask questions, and care about doing right by the people you serve, we want to hear from you!

Other Benefits Include:

• Health, dental, and vision insurance

• 401(k) plan

• Limited hybrid work model

Case Management & Deadline Compliance

• Manage an active pre-litigation caseload; track all deadlines, statutes of limitations, and procedural requirements

• Calendar case-critical dates; proactively flag delays, gaps, or risks to the supervising attorney

• Keep client files organized and current so attorneys can access complete, accurate information at any time

• Monitor client treatment status and coordinate with providers to keep the case file up to date

Legal Document Drafting & Research

• Draft correspondence and settlement demand packages under attorney supervision

• Prepare demand packages with supporting documentation and damage summaries

Medical Billing, Damage, & Financial Administration

• Review health insurance and MedPay ledgers; confirm coverage, identify all providers, track balances, and flag discrepancies

• Direct billing to the correct insurance or MedPay source for each claim; keep the process moving on the firm's end

• Submit subrogation and provider reduction requests; track each to resolution

• Request and obtain all medical bills and records directly from providers to ensure the case is ready to advance to demand or settlement

• Track firm costs and client out-of-pocket expenses throughout the life of the case

• Draft disbursement sheets showing a full breakdown of costs, fees, and net client recovery at settlement

• Track collection agency activity and coordinate on outstanding balances during settlement administration

Client Communication & Service

• Serve as the client's primary point of contact through the pre-litigation phase; provide regular updates and answer questions clearly

• Document all client communications promptly and accurately in Filevine

Medical Records & Evidence Management

• Request, obtain, and organize medical records, bills, imaging, and evidentiary documents for each case

• Follow up with providers on outstanding records until received; do not let requests go stale

• Review records for accuracy; flag inconsistencies or gaps to the supervising attorney

External Coordination

• Communicate professionally with insurance adjusters, opposing counsel, medical providers, lienholders, and other case parties

• Coordinate and schedule mediations and case events as directed

• Liaise with lienholders and providers as part of settlement administration

Administrative & Operational Support

• File and manage case documents

• Complete other legal support tasks as assigned by supervising attorneys

• Flag workflow inefficiencies and share process improvement observations with the team

Required:

• Strong written and verbal communication skills with clients, attorneys, providers, and outside parties

• Ability to manage a high-volume caseload with competing deadlines and without dropping details

• Strict confidentiality and sound judgment in sensitive matters

• Genuine empathy for clients navigating injury, financial hardship, and unfamiliar legal systems

Preferred:

• 2+ years of paralegal experience

• Working knowledge of pre-litigation processes: records, billing coordination, and case management software

Heuser & Heuser, L.L.P. is a veteran-owned personal injury law firm with offices in Colorado Springs and Pueblo.

We have represented injured workers and accident victims across Southern Colorado since 1996, handling personal injury, workers' compensation, and wrongful death cases.

We offer health benefits, paid time off, training opportunities, and an environment built on mutual respect.