The Outlets Supervisor oversees the daily operations of a food and beverage outlets. Key responsibilities include managing staff, driving sales targets, monitoring inventory, maintaining brand/safety standards, and resolving customer complaints to ensure efficient and profitable operations.

• Conduct daily shift meetings to communicate goals, new promotions, and daily expectations.
• Schedule employees, track time and attendance, and process payroll/labor reports.
• Train new team members, provide real-time coaching, and assist management with performance reviews and disciplinary actions.
• Monitor team grooming, uniform standards, and overall morale.

Operations & Customer Service

• Lead floor walks to ensure visual merchandising standards or facility cleanliness is consistently met.
• Manage POS transactions, handle cash drops, and reconcile daily sales.
• Respond to guest concerns, resolve escalated customer issues, and ensure a high level of satisfaction.
• Ensure strict compliance with sanitation, alcohol, and facility safety regulations.

Inventory & Administration

• Monitor inventory levels, handle receiving, and execute stock replenishment.
• Conduct periodic audits to minimize shrinkage, track variance, and maintain product pars.
• Review and analyze sales reports to identify performance trends and opportunities.

• Education: High School diploma or equivalent is required; an Associate's or Bachelor's degree in Hospitality, Business Administration, or a related field is often preferred.
• Experience: 1–3 years of prior supervisory or team leadership experience in a relevant retail or food and beverage environment.
• Skills: Strong communication, conflict resolution, time management, and basic financial/math skills.
• Certifications: Food safety (ServeSafe)

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away. 

Competitive Wages, Medical, Dental, Vision, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.