Outbound Sales Development Representative (MSP / IT Services)

We’re a growing Managed Service Provider (MSP) looking for an Outbound Sales Development Representative (SDR) to generate new business opportunities for our managed IT services, cybersecurity, and cloud solutions. This role is focused on net-new logo acquisition through proactive outbound efforts and is ideal for someone who understands (or wants to specialize in) selling IT services to SMB and mid-market organizations.

You’ll be the front line of our sales motion—opening doors, starting conversations, and qualifying prospects for long-term managed services relationships.

Location: Austin, TX - In Office

Employment Type: Full-Time

What We Offer

• Competitive base salary plus commission and performance bonuses
• Clear path to Account Executive or Senior Sales roles
• Training on MSP offerings, common buyer objections, and consultative selling
• Direct access to leadership and real influence on sales strategy
• Flexible work environment and a team-first culture

What We’re Looking For

• Proactively prospect SMB and mid-market companies via cold calls, email, and LinkedIn
• Identify IT decision-makers (Owners, CEOs, COOs, IT Managers, Directors of Operations)
• Qualify prospects based on MSP-relevant criteria (environment size, pain points, compliance needs, contract readiness)
• Set discovery calls for Account Executives or technical leadership

Communicate the value of:

• Managed IT Services & Helpdesk
• Cybersecurity & Endpoint Protection
• Cloud Services (Microsoft 365, Azure, backups, DR)
• Compliance-driven IT (HIPAA, SOC 2, CJIS, nonprofit/government, etc.)
• Maintain clean, up-to-date activity tracking and pipeline notes in the CRM
• Collaborate with leadership to refine outbound messaging, vertical focus, and ideal client profile
• Consistently hit activity, meeting, and pipeline generation targets

What We’re Looking For

• 1–3 years of outbound sales, SDR, or BDR experience (MSP, IT services, or SaaS preferred)
• Comfortable with cold calling and objection handling
• Strong ability to translate technical services into business outcomes (risk reduction, uptime, scalability, cost control)
• Organized, self-directed, and metrics-driven
• Experience working CRM-driven sales processes
• Coachable mindset with a desire to grow into a full-cycle sales role

Nice to Have

• Prior experience selling managed services or recurring revenue contracts
• Familiarity with MSP pricing models (per-user, per-device, bundled offerings)
• Understanding of common SMB IT pain points: security gaps, unreliable vendors, aging infrastructure
• Experience selling into regulated or compliance-heavy industries

Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department.

We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion.

We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.