Join Totally About Lending as an Operations Manager and become an integral part of a real estate team that transforms the buyer and seller experience. You'll oversee day-to-day operations, ensuring every client's journey is seamless and personalized. With our commitment to innovation and community, you'll drive efficiency and elevate our service using cutting-edge technology and comprehensive marketing strategies. Here, you'll find a supportive environment that values your growth and expertise.

In this role, you'll lead a dedicated VA team, empowering them to deliver outstanding customer service. We believe in fostering career growth and offer competitive pay to recognize your contributions. If you're ready to make a meaningful impact and thrive in a collaborative and dynamic work setting, we invite you to embark on this exciting journey with us.

• Lead and inspire a team of virtual assistants, ensuring they deliver exceptional customer service and support.
• Oversee daily operations to maintain seamless processes and enhance client satisfaction.
• Implement innovative strategies to streamline workflows and improve operational efficiency.
• Collaborate with cross-functional teams to align goals and drive business growth.
• Monitor and analyze performance metrics to identify areas for improvement and implement solutions.
• Ensure compliance with industry regulations and company policies to maintain high standards.
• Manage budgets and resources effectively to optimize operational costs and maximize profitability.

• Experience in leading and managing teams to achieve operational excellence.
• Ability to develop and implement innovative strategies that enhance workflow efficiency.
• Proven track record of collaborating with cross-functional teams to drive business growth.
• Strong analytical skills to monitor performance metrics and identify areas for improvement.
• Familiarity with industry regulations and company policies to ensure compliance.
• Experience in managing budgets and resources to optimize costs and maximize profitability.
• Excellent communication skills to inspire and guide a team of virtual assistants effectively.

TAH (Totally About Houses) is Louisville's fast-growing, tech-forward real estate brokerage on a mission to make buying and selling simple, transparent, and genuinely enjoyable. As a Zillow Preferred Partner, we combine a steady stream of qualified leads with the technology, training, and support agents need to build a real business — not just close a deal.

We believe every home has a story, and our team is committed to helping clients write theirs with expertise and heart. That same philosophy applies internally: no agent left behind. From day one, agents get hands-on mentorship, competitive commission splits, and a culture that treats teammates like family.

Discover how TAH is redefining real estate in Louisville — and building the #1 brokerage in Kentucky, one agent and one client at a time.