A dynamic and innovative Facilities Management firm is seeking to hire a full-time coordinator to assist account managers in guiding the company and stakeholders to success.

What You’ll Bring:

• A strong sense of ownership and initiative
• Exceptional organizational skills and attention to detail
• Clear, professional communication skills—both written and verbal
• A willingness to learn and grow within a fast-paced, team-oriented environment
• Ability to manage high-pressure situations while maintaining excellent communication and service standards

Company Benefits Include:

• Eligible for performance bonuses
• Paid holidays and PTO
• Training and certification reimbursement
• Health Insurance
• 401(k) matching
• SmartDollar Financial Planning
• Care Coach mentoring

• Schedule, coordinate, and supervise third-party vendors to complete work orders.
• Coordinate routine and emergency maintenance across various trades, including electrical, plumbing, and general repairs.
• Act as the primary point of contact for all facilities-related inquiries, service issues, and requests.
• Manage and track service requests in internal platforms; ensure timely updates and accurate work order statuses.
• Partner with the Customer Success Manager to support assigned territories, ensuring seamless operations and adherence to client KPIs.
• Ensure vendor compliance by collecting and maintaining required documentation (e.g., W-9s, COIs) and adhering to agreed payment terms.
• Upload and maintain documentation and service data across company software systems.
• Participate in an on-call rotation, including weekends, to address urgent facility issues.
• Identify, vet, and onboard new vendors as needed.

Required:

• 2+ years of experience in facilities management, customer service, or administrative operations.
• Proficiency in platforms like ticketing systems (ex., ServiceChannel) and Microsoft Office.
• Organized with strong attention to detail and follow-through.
• Creative problem-solving skills.
• Proven ability to work well within a team.

Preferred:

• Microsoft Office Suite experience and working with data are a plus.
• Salesforce experience.
• CRM experience.

ProTech Facilities Management enables multi-site brands to thrive by delivering premium facility services that protect brand value, eliminate headaches, and amplify service provider dignity.

ProTech stands out by acting as a true extension of each client’s team, offering end-to-end facilities solutions nationwide — from routine maintenance to complex project management, all under one roof. Our exclusive technology platform and coast-to-coast ProTech network ensure seamless, proactive service that minimizes downtime and maximizes operational efficiency.

• Teamwork: Our people are the solution. We pull together to win and set each other up for success.
• Ownership: Think like an owner, take responsibility, and deliver with purpose.
• Servant Leadership: We empower and equip others to be the hero.
• Disruptive Innovation: We find a way or make one. The only failure is not trying.
• Urgent Excellence: We deliver our best work with speed. Always striving to reach higher than yesterday.