Come join our team in a supportive setting that values your professional development. We are committed to providing outstanding service and fostering a friendly community atmosphere. Apply today for a satisfying position that offers growth opportunities and lets you become part of our journey to success.

• Provide exquisite customer service to all homeowners, residents, guests, and vendors in the community, setting a warm culture and environment.

• Serve as key liaison to contractors servicing the community.

• Conduct building inspections.

• Manage and track warranties, maintenance requests, and service schedules.

• Serve as a valuable resource and facilitator for the Condominium/HOA board in fulfilling their obligation to manage the community.

• Creatively and proactively assist the board members in the operation of a Condominium/HOA board.

• Serve as the initial point of contact for inbound board requests and liaison between the Condominium/HOA board and ACM.

• Assist the board in the presentation of information to Condominium/HOA membership at meetings.

• Identify and analyze issues, patterns, and trends in community member requests & issues.

• Participate in referring vendors with your Portfolio Manager & Team Lead to the Board and in overseeing the performance of contracted vendors.

• Prepare weekly activity reports and variance reports for the Condominium board.

• Report progress in solving community and board issues and track action items at all times, representing ACM's reputation for professionalism and reliability.

• Maintain knowledge of assigned portfolio’s governing documents.

• Participate in the preparation of Condominium yearly budgets.

• Review and code invoices, consistent with budget control oversight, and review monthly and annual financial statements.

• Weekly property inspections as requested by manager and Board.

• Takes initiative in resolving client issues.

• Maintains and organizes up-to-date property documents (records and logs, e.g., telephone log, property information sheets, warranties, community websites, online management systems, etc.).

• Prepares, proofreads, and edits all written correspondence coming across the desk.

• Oversees on-site staff, including a maintenance team and concierge.

• Must attend monthly board meetings.

SKILLS & KNOWLEDGE REQUIRED:

Skills

• Exceptional in Microsoft Office – word processing, spreadsheets, and databases

• Office administration

• Filing procedures

• Operation of basic office equipment

• Exceptional interpersonal skills

• Ability to handle sensitive and confidential situations

• Analytical ability to gather and summarize data for reports

• Apt to find solutions to various administrative problems

• Able to prioritize job tasks

• Provide professional customer service

• Able to meet deadlines

• Attention to detail in composing, typing, and proofreading materials

• Ability to work in highly stressful situations

• Capable of multitasking with multiple vendors and homeowners

• Able to expedite urgent matters to the Community Relationship Manager & Team Lead without reservations

Experience & Background:

• Five years of on-site condominium management experience preferred

• Prior experience with a new development is preferred

Diploma & Degree

• High School or GED, some college preferred

• CAI designation preferred (i.e., CMCA, AMS)

Over the past two decades, American Community Management has emerged as one of the most prominent community management groups across the greater Maryland, Virginia, and D.C. area. Our above-and-beyond customer service and guaranteed 48-hour response time have enabled us to serve as the trusted management group for over 29,000 households within over 200 residential properties.