At Carp’s Complete Exteriors, we’re looking for an experienced, dependable, and personable Client Experience Manager who takes pride in helping people, keeping details organized, and following through.

If you’ve worked in a dental or medical office, patient coordination, appointment scheduling, or a similar customer service role, your experience could be a great fit. The ability to handle phone calls confidently, keep a calendar organized, maintain accurate records, and help people understand their next steps is valuable here.

You’ll be a welcoming first point of contact for homeowners and an important connection between our clients, sales team, and production team. Your responsibilities will include responding to inquiries, scheduling consultations, welcoming new clients, and helping homeowners stay informed throughout their projects.

We call this the Carp’s 5-Star Experience. It starts with listening carefully, communicating clearly, and doing what we say we’ll do.

Construction experience is not required. We provide training on our services, systems, and processes. We’re looking for someone who brings strong communication skills, attention to detail, and a sincere commitment to taking care of people.

• Health insurance

• 2 weeks Paid vacation

• Create a great first impression. Answer incoming calls and respond promptly to online inquiries, emails, and text messages with warmth and professionalism.

• Help homeowners take the next step. Ask thoughtful questions, understand their needs, explain our process, and schedule qualified appointments with the sales team.

• Keep appointments organized. Coordinate calendars, send confirmations, manage rescheduling, and follow up on missed appointments.

• Take initiative with follow-up. Reach back out to homeowners who have requested information but haven’t scheduled, and complete promised callbacks.

• Welcome new clients. Lead onboarding calls, explain what happens next, and help homeowners use our customer portal.

• Keep clients informed. Work closely with sales and production to provide accurate information, answer questions, and make sure concerns receive attention.

• Maintain accurate records. Document conversations, contact information, appointments, and next steps in our customer management system.

• Support operational accuracy. Enter and verify information used for job costing and project records, and flag missing or inconsistent details.

• Follow through on open items. Track outstanding questions and commitments so clients receive answers and the team knows what needs attention.

• Support a strong project finish. Gather client feedback, request reviews, provide warranty and care information, and help maintain relationships with past customers.

• Previous experience handling customer calls, scheduling appointments, and maintaining records in a professional office or customer service setting.

• A warm, confident phone presence and the ability to listen carefully, ask questions, and clearly explain next steps.

• Strong organization and attention to detail, including accuracy with names, contact information, schedules, and data entry.

• Comfort making outbound follow-up calls and helping interested homeowners commit to an appointment.

• Ability to manage several conversations and tasks while keeping track of commitments and priorities.

• Comfort using computers, email, text messaging, scheduling software, and customer management systems.

• A calm, respectful approach when someone is confused, frustrated, or needs additional help.

• Dependability, sound judgment, and a willingness to take ownership of your responsibilities.

• A cooperative attitude and openness to learning, feedback, and established company processes.

At Carp’s Complete Exteriors, we live by and serve the team, clients, and community by upholding our Core Values: BUILD

B - Be Problem Solvers and Servant Leaders. We approach every challenge with a solutions mindset, prioritizing service to our customers.

U - Uphold Integrity and Trust. We are ethical, transparent, and committed to being trusted advisors.

I - Invest in Excellence. Attention to detail and craftsmanship are at the heart of everything we do. Every decision reflects our dedication to doing what’s right.

L - Listen with Humility. We practice “shut up and listen,” valuing humility and understanding to better serve the needs of our customers and team members.

D - Deliver with Purpose. We ensure the work is done right the first time or made right because our customers deserve an exceptional construction experience. Every project, interaction, and action is completed with care and a focus on exceeding expectations, leaving a lasting positive impact.