Organized Receptionist / Customer Service Representative to join our team.

This position serves as the first point of contact for our customers and plays an important role in keeping our daily office operations running smoothly.

The primary responsibilities include answering incoming phone calls, scheduling service appointments, directing calls to the appropriate departments, and providing excellent customer service.

We are looking for someone who has a positive attitude, communicates professionally, and can comfortably handle a busy phone environment while staying organized and attentive to customer needs.

• Answer incoming phone calls promptly and professionally.

• Direct and transfer calls to the appropriate department or staff member.

• Schedule residential and commercial service appointments.

• Gather accurate customer information

• Enter customer information and appointments into company scheduling software.

• Assist customers with general questions regarding services and scheduling.

• Take detailed messages and ensure they are delivered to the appropriate staff members.

• Communicate scheduling information to technicians and office personnel.

• Respond to voicemails and return customer calls as needed.

• Greet customers and visitors in a friendly, professional manner.

• Maintain accurate records of customer communications and scheduled appointments.

• Assist with basic office duties when needed.

• Provide a positive and professional experience for every customer.

• Previous receptionist, customer service, or office experience preferred but not required.

• Excellent telephone etiquette and communication skills.

• Friendly, professional, and customer-focused personality.

• Ability to handle multiple incoming calls while remaining organized.

• Basic computer skills, including typing, email, and data entry.

• Ability to learn company scheduling and customer management software.

• Strong attention to detail and ability to accurately record customer information.

• Dependable, punctual, and reliable.

• Ability to work independently and as part of a team.

• Positive attitude and willingness to learn.

• Ability to remain calm and professional when dealing with busy schedules or customer concerns.

Wayne Overhead Door Sales and Home Improvements is a locally owned, family‑focused company with over 50 years of hands‑on experience serving the Miami Valley. We’re proud of the strong reputation we’ve built through quality workmanship, honesty, and dependable service. Our team is made up of skilled professionals who value clear communication, pride in their craft, and doing the job right.

We believe a great workplace starts with trust and respect, which is why we provide a stable environment, realistic expectations, and the tools and support needed to succeed. We never cut corners—and we don’t ask our team to either.

If you’re looking to join a company where your work matters, your contributions are appreciated, and you can build a meaningful long‑term career, Wayne Overhead Door Sales and Home Improvements is a place you can grow and truly take pride in.