The Office Operations Specialist enthusiastically supports CrossCountry Mortgage customers and employees. This role is responsible for providing an exceptional experience for all customers; providing administrative support for management-level personnel; answering and directing phone calls, packages, and mail to the appropriate people and departments; and performing other general office administration duties.

• Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed.
• Maintain conference, training, and meeting room calendars.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Post and maintain social media platforms.
• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record-keeping and filing systems for the branch.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
• Display a high level of customer service to clients.
• Assist the branch manager in any duties needed.
• Perform all other duties as requested or assigned.

• High School Diploma or General Equivalency Diploma (GED) from an accredited institution.

• 1+ years of experience in a similar administrative role.

• Experience handling confidential information.

• Experience making independent decisions and being detail-oriented.

• Experience performing multiple tasks at once and completing projects with minimal supervision.

• Excellent communication, organization, and problem-solving skills.

• Skilled in professionalism and effectively working with senior management.

• Skilled in customer service while being responsive to client issues and concerns.

• Proficient with commonly used office software, including but not limited to Microsoft Word, Excel, PowerPoint, and Outlook, as well as telephone and internet communications.

We are a high-performing, full-service mortgage team focused on delivering knowledge, support, and financial guidance to families across the nation. Our culture is built around accountability, urgency, teamwork, growth, and competing at a high level every day.

We take pride in moving quickly, communicating proactively, and creating an exceptional experience for clients, referral partners, and teammates. Whether supporting borrowers, building relationships, coordinating events, or driving operational excellence, every role on our team plays an important part in our success.

We’re passionate about surrounding ourselves with driven, positive, growth-minded professionals who want to be part of a competitive and supportive environment.

Join us today! Eligible employees receive medical, dental, vision, 401(k) with employer match, Short-Term Disability, Employee Assistance, and Wellness Programs.