Be the First Voice Our Veterans Hear

At Bartlett Legal Group, we help veterans obtain the disability benefits they've earned through their service. Every phone call we answer is an opportunity to make someone's day a little easier during what can often be a difficult time.

We're looking for a friendly, dependable, and highly organized Office Manager who loves helping people and enjoys keeping things running smoothly behind the scenes. If you're someone who thrives on organization, communicates well, and takes pride in delivering exceptional customer service, we'd love to meet you.

What You'll Do

Client Communication

• Answer incoming phone calls during business hours

• Schedule consultations for prospective clients using Acuity Scheduling

• Schedule appointments and follow-up calls for existing clients

• Conduct initial phone screenings to determine whether prospective clients may be a good fit for the firm

• Send appointment confirmations and reminders

• Deliver exceptional customer service to every caller

Office Administration

• Manage attorney and firm calendars

• Monitor and organize shared email inboxes

• Pick up the firm's mail from the Pensacola office at least twice each week

• Sort, scan, upload, distribute, and securely shred incoming mail and documents

• Ensure time-sensitive correspondence is processed promptly and accurately

• Schedule Informal Conferences and other client meetings

• Book travel arrangements when needed

Firm Support

• Update social media cover pages and other basic marketing materials

• Coordinate holiday cards and client appreciation mailings

Assist with special projects and administrative initiatives as the firm continues to grow

Requirements

• Must reside in the Pensacola, Florida area

• Must be able to travel to the firm's Pensacola office at least twice per week to retrieve and process mail

• Must have reliable transportation and a valid driver's license

• Must have a quiet, professional home office free from distractions during working hours

• Must have reliable high-speed internet

• Excellent verbal and written communication skills

• Strong organizational and time management skills

Preferred Qualifications

• Military veteran or military spouse

• Experience in a law firm, medical office, or professional office environment

• Experience with Acuity Scheduling or similar scheduling software

• Experience managing calendars, inboxes, and administrative workflows

• Customer service or receptionist experience

At Bartlett Legal Group, we believe in working hard because clients deserve our very best—but we also believe that a fulfilling career should support a healthy personal life.

We value open and honest communication, mutual respect, accountability, and teamwork. We rely on one another, celebrate each other's successes, and step in to help whenever needed. Everyone's contribution matters because every role directly impacts the veterans we serve.

If you're looking for a career where your work has purpose, your teammates genuinely support one another, and your efforts make a meaningful difference in people's lives, we'd love to hear from you.