Sweet Spot Dental is looking for someone from the customer service world to join us as our Patient Care Coordinator. Hotels, restaurants, retail, banking, airlines, vet clinics: if you’ve built a career making people feel taken care of, you already have the hardest part of this job down. We’ll teach you the dental part.

No nights. No weekends. No holidays at the register. And rotating four-day weekends, so you’ll regularly get real time off to rest, travel, or just catch up on your life.

This is a chance to keep what you’re good at and leave behind what wears you down. Nobody here is timing your calls or pushing a sales quota. You’ll get to know our patients by name, and plenty of them will remember yours.

Many of our patients walk in nervous, and some haven’t seen a dentist in years. The person at the front desk sets the tone for their whole visit. If you can turn someone’s bad day around at a counter or on the phone, that matters more to us than knowing what a crown is.

You won’t be figuring it out alone. We’ll train you on our software and systems with ongoing training built into our year, and a dedicated remote team handles claims, billing, and much of our patient email. You’d also be moving into healthcare, which means steady work and skills that stay valuable.

A few things we want to be upfront about. This is a fully in-person role with no remote or hybrid option. Our remote team covers the work that can be done from home, which is exactly why we need someone who loves being in the room with people. This is also a role to master, not a stepping stone into management. We’re a small team, and there’s no office manager or HR track here, so if a management title is your next goal, we may not be the right fit. If the clinical side catches your interest down the road, we offer optional training to become a dental assistant, completely your choice.

If this sounds like the change you’ve been looking for, send us your resume and a short note on why you’d be a good fit here. Tell us about a time you made someone’s day.

• Your morning starts 30 minutes before the first patient arrives, with our Fast 15 huddle 15 minutes after that, where the team looks at the day ahead together

• You’re the first face patients see and the voice they hear on the phone, and often the reason a nervous patient decides to stay

• You keep the schedule full and flowing, confirming visits, booking next appointments, and filling openings, all in software we’ll train you on

• You learn how our out-of-network model works so you can explain it clearly and kindly, then collect payments and help patients who want financing get to the right next step

• You keep patient records clean and complete, so the next visit goes smoothly

• When the day changes course, whether it’s an urgent call, a last-minute schedule shift, or a patient who needs extra attention, you’re the steady point person who keeps everyone in the loop

• You’re the in-office link to our remote team, so questions get answered fast, and nothing falls through the cracks

• You close out the day with a quick wrap-up, and every so often a handwritten card for a patient who could use one

• At least 2 years in a customer-facing role (hospitality, retail, banking, call center, salon, veterinary, medical, or similar)

• No dental experience required. We’ll train you.

• Comfortable with computers and quick to pick up new software

• Calm and kind with people who are anxious, frustrated, or confused

• Comfortable talking about money and handling payments

• Organized, independent, and proud of your work

• Clear, friendly writer for texts and emails

• Able to work fully in person at our Cambridge office (no remote or hybrid option)

• Looking to master a patient-facing role rather than move into management

• Someone looking for a change and wanting to work in an office that prioritizes the team’s well-being.

Our Purpose: Providing life-changing dentistry to our patients through compassionate and customized care

Our Values: Compassion, Education, Empowerment, and Trust

Our Philosophy: Sweet Spot Dental creates customized oral health care as unique as our patients. We provide a safe and judgment-free environment where patients can be themselves. Our adaptable service and easy-to-understand explanations will help guide you through the confusion and anxiety often felt in the dentist’s chair and reveal your healthiest smile.