Office & Agent Coordinator
Keller Williams Rivertown•Grandville, MI, US
Posted ago
Description

Keller Williams Rivertown is seeking an energetic and detail-oriented Agent Services Coordinator / Director of First Impressions to be the welcoming face and essential support system for our agents and visitors. This role is ideal for someone who thrives in a dynamic environment, enjoys helping others succeed, and is passionate about delivering outstanding service. You will play a key role in ensuring our office runs smoothly, our agents feel supported, and our Market Center maintains a positive and productive culture. If you have a heart for people, excellent organizational skills, and a knack for problem-solving, we want to hear from you!


Compensation:

  • Salary Range: $50,000 - $60,000 OTE
  • Paid Time Off
Responsibilities
  • Provide exceptional support to agents, ensuring smooth onboarding and ongoing success.
  • Assist with processing licensure, documentation, and recruitment materials.
  • Maintain and promote the KW Market Center training calendar and events.
  • Serve as a liaison between agents and KW resources, including technology platforms, marketing tools, and operational systems.
  • Coordinate and deliver new agent orientations and in-house training classes on essential agent tools and services.
  • Assist with technology setup, troubleshooting, and system training (e.g., DocuSign, Dotloop, email, printers, network support).
  • Engage and communicate with agents via email, social media, and in-office interactions to encourage participation in Market Center activities.
  • Foster a positive and productive office environment aligned with KW’s culture and values.
  • Welcome visitors and provide excellent customer service, whether in person or over the phone.
  • Assist in recruiting efforts to help grow the organization.
  • Set up training and meeting rooms for daily events.
  • Maintain Market Center and training room cleanliness and organization.
  • Answer phone calls and direct correspondence to the appropriate parties.
  • Build relationships with agents and serve as a culture leader within the Market Center.
  • Create and distribute Market Center notifications via email.
  • Assist the management team with agent onboarding and administrative duties.
  • Coordinate Market Center events and assist in planning office functions.
  • Handle incoming mail, checks, and packages.
  • Provide administrative and technical support to agents as needed.
Qualifications
  • Strong interpersonal skills with a warm and welcoming personality.
  • Excellent organizational and multitasking abilities.
  • Detail-oriented with a proactive approach to problem-solving.
  • Proficiency in Microsoft Office and Google Suite, and ability to learn new technologies quickly.
  • Experience with real estate systems such as DocuSign or Dotloop is a plus.
  • Ability to maintain confidentiality and professionalism at all times.
  • Strong written and verbal communication skills.
  • Ability to work independently while collaborating with the leadership team.
  • Prior experience in an administrative, customer service, or real estate role is preferred.
Compensation
$50,000 - $60,000 OTE
About Keller Williams Rivertown

Keller Williams Rivertown is a dynamic, fast-growing real estate brokerage in Grandville, MI, known for our commitment to innovation, agent success, and a collaborative culture. We believe in providing our agents with top-tier training, technology, and support to help them thrive in their careers. As a Market Center, we emphasize teamwork, personal growth, and a passion for serving clients and the community. Join us and be a part of a company that values excellence, service, and leadership in the real estate industry!

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