Your Path Family Law, PLLC is seeking a results-driven Client Relations Specialist to serve as the firm's primary point of contact for prospective clients. This is a full-time, hybrid, non-attorney role for someone who is comfortable educating prospective clients on the firm's services, confidently converting leads into scheduled consultations and engagements, and managing the details once a client is ready to move forward. You'll lead informational sessions that walk prospective clients through how the firm can help, then guide that interest toward the right next step. Once a client is ready to move forward, you'll own the engagement paperwork end-to-end and make sure the assigned attorney has everything they need to hit the ground running.

The Role

Families reaching out to a law firm need a clear, timely response and a reliable next step. As a Client Relations Specialist, you will be the primary contact for prospective clients, guide firm-provided leads through informational sessions and attorney Strategy Sessions, and help qualified clients move toward engagement. You will also own the paperwork and handoff details that let the assigned attorney begin work prepared. This is a non-attorney role with measurable follow-up, conversion, and administrative responsibilities.

What you will do

• Respond promptly and professionally to inbound inquiries and make timely outbound follow-up calls to leads provided by the firm. No cold prospecting is required.
• Qualify prospective clients, lead one-on-one or group informational sessions, explain the firm’s services accurately, and guide each person to an attorney Strategy Session or appropriate engagement next step.
• Follow up consistently to move qualified prospects through the pipeline while respecting their decisions and keeping expectations clear.
• Prepare and track new-client engagement documents; give the assigned attorney signed paperwork, intake information, and relevant case context before work begins.
• Keep CRM records, follow-up tasks, pipeline stages, and reporting accurate and current.
• Check in periodically with existing clients to assess their experience and identify needs for the team to address.

This job is for you if...

• You have at least two years of consultative sales or client-facing experience and can describe how you moved qualified leads to a scheduled meeting or engagement.
• You are comfortable making follow-up calls, presenting services to individuals or groups, and asking clearly for the next step.
• You can balance a warm, reassuring approach with consistent follow-through and measurable results.
• You enjoy keeping a CRM accurate and can manage deadlines, signed documents, and handoffs without waiting to be reminded.
• You know when to bring a legal question or concern to an attorney instead of answering beyond your role.

This job is not for you if...

• You want a role focused only on answering incoming calls and would rather avoid proactive follow-up or conversion goals.
• You prefer to leave CRM updates, engagement paperwork, or attorney handoffs to someone else.
• You are uncomfortable explaining services in informational sessions or directly asking a prospective client to take the next step.
• You need every follow-up assigned individually instead of owning an active pipeline and closing loops.

• At least two years in sales or a consultative, client-facing role, with demonstrated lead follow-up and conversion experience.
• Strong phone communication, organization, and CRM skills are required.
• Experience in a law firm, professional services, or B2B sales is preferred.

Your Path Family Law is a fast-growing, enterprising law firm that helps people choose their path through their divorce litigation. We are technology-forward and constantly striving to deliver excellent value while utilizing the most forward-thinking processes. We put forth care in every aspect, everything from how we charge to our method of filing our paperwork.

Divorce, child custody, parenting time, child support, guardianship, and adoption cases for private clients are 100% of our practice.

We offer paid time off, holidays, and medical, dental, and vision benefits to our full-time employees.