Are you a proven leader in the Mortgage and Real Estate industry? This may include experience in Title, Lending, a Real Estate Team, or Brokerage. If so, we want to hear from you.

Lead. Innovate. Elevate.

The Cowart Team Home Loans, a well-established and highly respected mortgage branch in Richmond, VA, is seeking an Operations Manager to ensure our business runs seamlessly while delivering an exceptional home-buying experience to every client.

For more than a decade, our 17-person team has helped families across Central Virginia achieve one of life’s most meaningful milestones, homeownership. We’ve built strong systems, earned a trusted reputation, and cultivated a people-first culture. Now, we’re ready to take the next step, and we’re looking for a proactive, strategic leader to help us scale and continuously improve.

This is a true player-coach role. You’ll lead our operations team while remaining hands-on, personally processing 5–10 loans per month. Serving as the bridge between vision and execution, you’ll drive operational excellence, champion smart technology adoption, and reinforce a culture of accountability and high performance.

Compensation & Benefits

• Expected total compensation: $100,000+ once fully proficient
• Competitive base salary plus per-loan bonuses (for 5–10 loans monthly)
• Quarterly performance bonuses tied to metrics and branch success
• Comprehensive benefits package

This is a full-time, on-site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance.

Why Join The Cowart Team

Purpose-Driven Leadership

• Step into a key leadership role as the third-in-command within a highly respected branch.
• Influence how operations are run and have a meaningful voice in strategic decisions.
• Watch your ideas translate into real, positive impact for both clients and teammates.

Boutique Culture, Big-Company Support

• Enjoy the autonomy of a close-knit team backed by the stability and resources of a top 15 mortgage company.
• Deliver white-glove, boutique-style service with the power of a national platform behind you.
• Work alongside driven, supportive professionals who genuinely enjoy what they do.

Growth, Impact & Long-Term Opportunity

• Lead at a strategic level while staying connected to the day-to-day work.
• Implement smarter processes that simplify workflows and elevate the client experience.
• Build a lasting career with a strong, stable team committed to long-term success.

What You’ll Do

Process & Innovation

• Oversee the entire client journey—from application through post-closing.
• Identify inefficiencies, optimize workflows, and advocate for better tools and systems.
• Lead technology adoption and continuous process-improvement initiatives.
• Train, coach, and hold the team accountable to ensure consistent execution.

Performance & Quality

• Drive innovation, elevate technology best practices, and champion a culture of excellence.
• Maintain SLA compliance and ensure all loans close on schedule.
• Monitor and analyze key performance metrics and turn times.
• Perform quality control reviews and provide coaching for ongoing improvement.
• Anticipate issues early and eliminate bottlenecks before they affect clients or leadership.

Team Leadership

• Partner with the leadership team using EOS principles to achieve organizational goals.
• Lead, support, and develop processors, virtual assistants, and other operational roles.
• Hire, onboard, and develop top-tier talent, ensuring the right people are in the right seats.
• Cultivate a team culture built on accountability, care, and curiosity.

Hands-On Processing

• Personally process 5–10 loans each month to stay connected to frontline work.
• Use real-time insights to identify and resolve operational friction points.
• Set the standard for communication quality and client care.

What Success Looks Like

• 3 Months: You understand our systems, have earned the team’s trust, and identified key improvement opportunities.
• 6 Months: SLAs are trending upward, the team feels supported, and new systems are creating meaningful impact.
• 12 Months: Operations run smoothly, clients are delighted, and leadership can focus on growth—confident that execution is in expert hands.

Who You Are

• 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
• A proven “go-to” person who thrives on accountability and continuous improvement.
• Calm under pressure and skilled at balancing details with big-picture thinking.
• A natural leader and coach who empowers others to grow.
• Tech-savvy and comfortable using data to drive decisions.
• Local to Richmond/Central Virginia and passionate about community impact.

The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners.

We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.

If you’re ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we’d love to hear from you!