We're looking for an experienced Loan Processor (Loan Partner 3) who takes pride in delivering an exceptional client experience while keeping loans moving efficiently.

If you are a mortgage processor who is fluent in both English and Spanish and enjoys taking ownership of your pipeline, communicating proactively, solving problems, and working alongside a supportive, high-performing team, we'd love to meet you.

The LP3 is responsible for managing loans from lock through funding, ensuring timely, accurate, and high-quality underwriting submissions and closings. This role works closely with the Loan Officer, Loan Partners, underwriters, borrowers, and third-party partners to proactively manage files, minimize underwriting conditions, and help ensure loans close on time.

Our ideal candidate:

• Is fluent in both English and Spanish

• Has 3+ years of mortgage processing experience for a broker

• Has outstanding communication skills

• Has excellent attention to detail and a strong sense of accountability and pride in their work

• Has the ability to manage a high-volume pipeline with accuracy and efficiency

• Is a self-starter who takes ownership and gets things done

• Thrives in a fast-paced environment while maintaining accuracy

• Is flexible and willing to go the extra mile when needed, understanding that occasionally a time-sensitive loan may need attention outside of traditional business hours

• Isn't hesitant to pick up the phone to communicate

• Loves helping people

We're looking for someone who is coachable, embraces new ideas and processes, enjoys working as part of a team, and takes pride in finding solutions—not just identifying problems.

Fluency in Portuguese is a plus.

Essential Duties of This Position

Pre-Underwrite

• Review all incoming loans within one business day of receipt.

• Review approximately five loans daily (or as directed by the Loan Officer).

• Verify loan file completeness using the pre-underwrite checklist.

• Request and analyze documentation related to cash, credit, income, and borrower capacity.

• Work with the Loan Partners and Loan Officer to obtain any missing documentation needed for underwriting.

• Initiate all required third-party services.

• Submit complete, accurate, high-quality loan files to underwriting within three business days.

• Average approximately three underwriting submissions per day.

• Strive for 95% or more of initial Conditional Loan Approvals (CLAs) to have 10 or fewer conditions.

Post-Underwrite

• Review Conditional Loan Approvals (CLAs) for clarity and accuracy.

• Confirm outstanding conditions have not already been received before requesting additional documentation.

• Translate underwriting conditions into borrower-friendly language.

• Review, package, and submit conditions accurately and promptly.

• Maintain a two-touch maximum to Clear-to-Close.

• Share feedback and best practices with the team to strengthen future loan submissions.

• Send Clear-to-Close requests to the full loan team.

• Review Initial Closing Disclosures (ICDs) and Closing Disclosures (CDs) for accuracy against the Loan Estimate.

• Ensure 95% or more of loans close on time.

Post-Fund

• Monitor closed loans for funding authorization.

• Respond to post-funding issues the same business day.

• Clear post-funding conditions as required.

• Support borrowers and team members with post-closing questions.

Additional Responsibilities

• Collaborate with the team to improve LP2 submission checklists and workflows.

• Attend weekly team and pipeline meetings.

• Log all critical communication in the Loan Origination System (LOS).

• Build strong working relationships with underwriting, closing, funding, post-closing, and quality control teams.

• Deliver proactive, high-quality communication that exceeds traditional processing expectations.

• Help create an exceptional borrower experience through clear communication, attention to detail, and consistent follow-through.

• Minimum of 3 years of mortgage processing experience for a Broker.

• Strong knowledge of Conventional, FHA, VA, Non-QM, Jumbo, DSCR / Investor, USDA.

• Experience with DU/DO and Loan Prospector.

• Experience using major Loan Origination Systems.

• Excellent verbal and written communication skills in English and Spanish.

• Strong organizational and time-management skills.

• Ability to manage multiple deadlines in a fast-paced environment.

• Detail-oriented with a high level of accountability.

• Strong critical-thinking and problem-solving skills.

• Coachable and open to learning new systems and processes.

• Positive attitude with a team-oriented mindset and the ability to collaborate across departments.

• Completion of all required regulatory and compliance training.

At 3 Keys Lending, as a broker, we love helping our clients find the best mortgage solutions. We are bilingual and love serving clients from first-time home buyers to experienced investors.

We value our team culture where we work to brainstorm and problem-solve to get loans approved. Our philosophy is that we can never over-communicate with clients and referral partners.

We also love supporting our community by asking each client to nominate a local schoolteacher, and we donate to their classroom.