About the Role

The Mortgage Loan Partner 2 (LP2) – Pre-Approval Specialist plays a critical role in managing borrower prequalification, pre-approvals, and pipeline execution. This position ensures that loans are structured appropriately, communication remains consistent, and files progress efficiently toward closing.

You will work closely with the Loan Officer, borrowers, Realtors, processors, underwriters, and other business partners to deliver an outstanding borrower and referral partner experience.

The ideal candidate takes ownership of loan files from start to finish, anticipates potential issues, and resolves challenges before they require escalation. This person understands that timely communication, attention to detail, and urgency directly impact client satisfaction and team performance.

Prequalification

• Serve as a reliable resource for referral partners when the Loan Officer is unavailable.

• Engage in preliminary qualification conversations to assess borrower readiness and general loan scenario viability.

• Respond to referral partner questions regarding loan structures, condo warrantability, bank statement borrower scenarios, recasting, and other mortgage-related questions.

• Communicate clearly, accurately, and professionally with Realtors and other strategic partners.

• Identify potential challenges early and collaborate with the appropriate team members to determine solutions.

• Provide timely responses to borrowers and referral partners to maintain confidence and momentum throughout the lending process.

Pre-Approval

• Evaluate borrower information and support the pre-approval process in accordance with applicable lending guidelines.

• Communicate approval terms and next steps clearly to borrowers.

• Prepare payment scenarios, supplemental pre-approval documentation, and other requested materials.

• Notify Realtors promptly when pre-approvals are issued.

• Prioritize and expedite urgent pre-approval requests when necessary.

• Identify potential red flags and communicate them to the Loan Officer or Team Captain.

• Proactively follow up with pre-approved buyers to maintain engagement and support their progress.

• Dedicate time to proactive pre-approval outreach and relationship support.

• Support a variety of loan programs, including Conventional, FHA, VA, Jumbo, Non-QM, DSCR, and investor loans.

Pipeline Management

• Manage assigned loan files from start to finish, ensuring milestones are tracked and deadlines are met.

• Coordinate the onboarding of new contracts and support rate-lock consultations.

• Submit complete applications to processing for required disclosures.

• Conduct daily pipeline reviews and identify files requiring attention.

• Participate in pipeline meetings and milestone reviews.

• Provide consistent borrower and Realtor updates without waiting to be asked.

• Coordinate pre-closing communication and funding calls.

• Review Closing Disclosures for accuracy and help resolve discrepancies.

• Identify and resolve loan issues proactively, escalating when appropriate.

• Support post-closing needs and urgent after-hours matters when necessary.

• Maintain organized, accurate records and follow established workflows and performance expectations.

Communication, Ownership, and Teamwork

• Deliver a high level of professionalism in all written and verbal communication.

• Act as a trusted point of contact between borrowers, Realtors, and internal team members.

• Take responsibility for assigned files and follow through until tasks are completed.

• Anticipate problems, recommend solutions, and use sound judgment before escalating issues.

• Maintain urgency and responsiveness across all communication channels.

• Collaborate with the Loan Officer, fellow Loan Partners, Team Captain, and Pipeline Manager.

• Follow established systems, processes, and scorecards to maintain accountability and consistent performance.

• Identify opportunities to improve efficiency, communication, and the overall borrower experience.

• Help strengthen referral relationships by delivering reliable service and recognizing opportunities for additional business.

• Minimum of 3 years of mortgage industry experience in loan origination, loan partner operations, processing, or a related mortgage role.

• Working knowledge of the mortgage lending process, including prequalification, pre-approvals, loan documentation, pipeline management, and closing milestones.

• Familiarity with conventional, FHA, VA, Jumbo, Non-QM, DSCR, and investor loan programs is highly valued.

• Experience supporting complex loan scenarios is a plus.

• Strong written and verbal communication skills.

• Excellent organizational, prioritization, and time-management skills.

• Strong attention to detail and the ability to manage multiple files in a fast-paced environment.

• Proven ability to solve problems independently and take ownership of responsibilities.

• Comfortable using technology, digital workflows, and performance-tracking systems.

• Ability to collaborate effectively with borrowers, Realtors, and internal team members.

• Coachable, adaptable, and committed to continuous improvement.

Licensing: An active NMLS license is not required to start.

Loan Operating System: Experience with Calyx Path is not required. Candidates should be comfortable learning new systems and following established workflows.

Work Arrangement: This is a fully remote position. Candidates must be able to work Eastern Time hours and maintain reliable communication and accountability throughout the workday.

Language Requirement: Bilingual proficiency is not required.

Rize Mortgage, operating under Standard Mortgage Capital, is a national direct mortgage lender licensed in 43 states. We operate with an entrepreneurial mindset and are committed to transparency, extreme ownership, and delivering an exceptional experience for our borrowers and referral partners.

Our team thrives on collaboration, support, and accountability. We believe in building strong systems, empowering people to take ownership of their work, and creating an environment where high performers can grow and succeed together.

We are looking for a proactive, detail-oriented Mortgage Loan Partner 2 (LP2) who takes pride in managing files from start to finish, anticipating challenges, and delivering an outstanding experience for both borrowers and Realtor partners.