Are you a loan processor who's tired of working behind the scenes and wants to be where the action is? Or a mortgage assistant who's ready to step into a more technical, client-facing role? This might be exactly what you've been looking for.

The Mortgage Firm NOLA is a growing mortgage branch in New Orleans led by a top-producing loan officer and branch manager. We're building a team of high performers who take ownership, communicate exceptionally well, and are proud of the work they put out. We don't cut corners, and we don't tolerate mediocrity, but we invest deeply in the people who show up ready to grow.

We're hiring a Front-End Loan Partner | Pre-approval Specialist to own the pre-approval process from application to consultation. This is a hybrid role that combines the analytical precision of mortgage processing with direct client communication. You'll be the person who moves borrowers from "I think I want to buy" to "I'm approved and ready to shop."

• Review new loan applications and identify missing documentation
• Pull and analyze credit reports; review for derogatory history, collections, and qualifying factors
• Collect and organize income, asset, and employment documents (pay stubs, W-2s, bank statements, tax returns)
• Order VOEs, VORs, and credit supplements as needed
• Run DU/LP and interpret automated underwriting findings
• Schedule initial loan consultations between borrowers and the loan officer
• Issue preapproval letters and send the full preapproval package upon approval
• Submit loans for TBD underwriting when applicable
• Refer borrowers with credit challenges to our credit repair partner
• Communicate proactively with borrowers, real estate agents, and referral partners throughout the preapproval process
• Support new contract intake. Request disclosure packages, coordinate file-into-processing handoffs

• Prior experience in mortgage processing, loan origination, or as a loan officer assistant IS required
• Working knowledge of DU/LP, income analysis, and mortgage document review
• Ability to read and interpret credit reports and identify qualifying and disqualifying factors
• Strong written and verbal communication skills. You will be client-facing
• Highly detail-oriented with a process-driven approach to file management
• Ability to manage multiple files simultaneously without letting things slip
• Experience with Encompass or a comparable LOS strongly preferred
• NMLS license preferred; if unlicensed, must be willing to obtain within 9 months of hire
• Self-starter who takes ownership and doesn't wait to be told what to do next
• Professional, dependable, and coachable. We invest in our people and expect the same in return

A Top-producing New Orleans branch, backed by a nationally recognized lender. We combine the resources and product mix of a major company with the agility and personal touch of a tight-knit local team.

We don't just close loans; we deliver an experience that turns clients into lifelong referral sources and agents into loyal partners. Our team operates on a few non-negotiable principles: extreme ownership, proactive communication, and zero dropped balls.

Led by a hands-on, top-producing branch manager, our operation runs on systems and standards rather than chaos and hustle.

If you want to be part of a high-performing, well-organized team where your work is visible and excellence is the shared standard, you'll fit right in.