Mortgage Loan Partner

CrossCountry Mortgage Mountain Region • Phoenix, AZ, US

Posted 5 months ago

Description

At CrossCountry Mortgage, we're more than just a mortgage company—we're a community dedicated to making homeownership dreams attainable. As a Mortgage Loan Partner, you'll be a crucial part of our mission. You'll work closely with our loan origination team to guide applicants through the mortgage process, ensuring they feel supported every step of the way. Your role will involve preparing necessary paperwork and responding to inquiries, always with the aim of providing clear and reassuring communication.

If you're detail-oriented and thrive in a supportive, growth-focused environment, this is your chance to shine. We believe in empowering our team members with competitive pay and benefits, and we foster a collaborative culture that values your professional development. Join us and be part of a smart team that's committed to excellence and innovation in the mortgage industry. Let's make a positive impact together.

Responsibilities

Gather initial documentation and fully structure a loan
Offer solutions to the client for the best path forward for their situation
Confidently deliver pre-qualification to the client
Ability to be creative and think outside the box

Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items
Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
Screen and make calls, book appointments and provide administrative support as needed
Check all loan package documents for complete accuracy and submit any discrepancies to the loan officer/ loan originator
Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork

Qualifications

At least 5+ years of professional office environment required, preferably as a loan officer assistant or mortgage assistant
Advanced comprehension of loan financing options such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
Preferred degree in banking or finance, and a high school diploma or equivalent is required
Although not required, having an NMLS license or training is preferred
Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred

Compensation

$55,000+ DOE plus bonus

About CrossCountry Mortgage Mountain Region

CCM is America’s #1 Retail Mortgage Lender. We have more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. In 2025, our team closed over 131,000 home purchases — making 1 in 35 homes a CCM home.

Our company has been recognized 10 times on the Inc. 5000 list of America’s fastest-growing private businesses, received many awards for our standout culture and been named the nation’s top retail lender by Scotsman Guide and Mortgage Executive Magazine.

We offer more than 120 purchase, refinance and home equity solutions — ranging from conventional and jumbo mortgages to government-insured programs from FHA and programs for Veterans and rural homebuyers — and we are a direct lender and approved seller and servicer by Freddie Mac, Fannie Mae and Ginnie Mae.

Through our dedication to getting it done, we make every mortgage feel like a win.