Mortgage Loan Officer Assistant

CrossCountry Mortgage • Remote

Posted 1 day ago

Description

We are looking for a skilled mortgage loan officer assistant to join our top-producing team and assist our mortgage loan origination officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, start your application today!

Responsibilities

Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
Provide administrative support such as screening and making calls, booking appointments, etc.
Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction
Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator

Qualifications

Ability to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to clients
Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
MS Office proficiency required; some CRM, MLS, DU, and proprietary mortgage software preferred
NMLS license or training is not required, but is desired
At least 2-3 years of professional office environment required, preferably as an administrative or mortgage assistant

Compensation

$50,000 - $75,000 yearly

About CrossCountry Mortgage

Who we are

CCM is America’s #1 Retail Mortgage Lender. We have more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. In 2025, our team closed over 131,000 home purchases — making 1 in 30 homes a CCM home.

Our company has been recognized 10 times on the Inc. 5000 list of America’s fastest-growing private businesses, received many awards for our standout culture, and been named the nation’s top retail lender by Scotsman Guide and Mortgage Executive Magazine.

We offer more than 120 purchase, refinance, and home equity solutions — ranging from conventional and jumbo mortgages to government-insured programs from FHA and programs for Veterans and rural homebuyers — and we are a direct lender and approved seller and servicer by Freddie Mac, Fannie Mae, and Ginnie Mae.

Through our dedication to getting it done, we make every mortgage feel like a win.