Mortgage Loan Officer Assistant

The Schiattà Team at CrossCountry Mortgage • Remote

Posted 23 hours ago

Description

We are looking for a skilled mortgage loan officer assistant to join our top-producing team and assist our mortgage loan origination officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, start your application today!

Responsibilities

Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
Screen and make calls, book appointments and provide administrative support as needed
Act as the primary contact between our clients and our company and schedule and conduct meetings to discuss any follow-up issues or items that need to be addressed
Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator

Qualifications

Encompass
Income Calculation

Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred
Excellent customer service and communication skills and willing to go above and beyond for customers and team
NMLS license or training is not required, but is desired
High school diploma or equivalent required. College degree in finance or banking preferred
Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.

Compensation

$75,000 - $90,000

About The Schiattà Team at CrossCountry Mortgage

CCM is America’s #1 Retail Mortgage Lender. We have more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. In 2025, our team closed over 131,000 home purchases — making 1 in 35 homes a CCM home.

Our company has been recognized 10 times on the Inc. 5000 list of America’s fastest-growing private businesses, received many awards for our standout culture, and been named the nation’s top retail lender by Scotsman Guide and Mortgage Executive Magazine.

We offer more than 120 purchase, refinance, and home equity solutions — ranging from conventional and jumbo mortgages to government-insured programs from FHA and programs for Veterans and rural homebuyers — and we are a direct lender and approved seller and servicer by Freddie Mac, Fannie Mae, and Ginnie Mae.

Through our dedication to getting it done, we make every mortgage feel like a win.