The Mobile Crisis Worker plays an important role within Freedom House Recovery Center's Mobile Crisis team, supporting the organization's mission to serve all in our community on their path to recovery, no matter who they are or what challenges they face. Reporting to the Crisis Services Manager, this position is responsible for responding to individuals experiencing a crisis in the community, providing face-to-face and telephone assessment, crisis intervention, stabilization planning, and transport to needed services, and working closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

• Demonstrate competence in crisis management services and provide them to clients in the community.

• Conduct telephone and/or face-to-face assessments of clients experiencing crisis in the community.

• Provide effective, respectful, and culturally sensitive crisis intervention services for each client, addressing client concerns with the aim of crisis stabilization.

• Respond to a minimum of 80% of clients eligible for mobile crisis on a face-to-face basis.

• Consult with staff MD or designated Qualified Professional on all calls.

• Develop a written crisis plan with all clients served within 24 hours of the Mobile Crisis Event.

• Maintain a current driver’s license and safe driving record in order to be eligible to transport clients in crisis.

• Transport clients to needed crisis services as necessary.

• Complete all required paperwork for each client served, including progress notes, authorization and billing forms, and a weekly census report.

• Maintain all files containing required documentation for all clients.

• Participate actively as a member of a treatment team.

• Actively participate in staff and supervision. Offer and receive knowledge and feedback.

• Take advantage of staff development opportunities to meet privileging and credentialing requirements and expand skills.

• Maintain a schedule approved by a supervisor.

• Ensure availability during assigned on-call shifts.

• Perform other related duties incidental to the work described herein.

• At least a High School Diploma (Associate's degree in Human Services preferred).

• One to two years of experience working with substance abuse and/or mental health populations, preferably with one year of experience in crisis services.

• This position requires at least 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment to meet State service standards.

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve the community for over 45 years. We provide a full continuum of care, including crisis, residential, outpatient, and community-based services, to individuals and families across multiple counties in central North Carolina.

Our team is united by a shared commitment to recovery, dignity, and community impact. Employees here work alongside colleagues who bring both professional expertise and genuine compassion to their work, and see the direct, tangible difference their role makes in the people we serve. Like most behavioral health organizations, our work is demanding: our staff carry real responsibility, and no two days look the same. What makes Freedom House a great place to work is the mission, the close-knit teams, and the chance to build a career with real purpose behind it.