To provide program oversight, staff development, and ensure program metrics are exceeded for a mission team of up to 12. The Mission Services Team Lead will ensure programs adhere to the Opportunity Accelerator framework and be detail-oriented, while demonstrating excellent organizational, communication, management, leadership, and problem-solving skills. This role requires a balance of independence and structure and the ability to meet strict deadlines while balancing shifting priorities. The Mission Services Team Lead has a process improvement mindset and the ability to lead a diverse team in providing quality programming and training that exceeds organizational goals. This position reports to the Director of Workforce Readiness, who evaluates performance annually.

In addition, the employee knows and understands the Goodwill Mission: “Empower people to achieve their most abundant life”. Embodies our Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do The Right Thing.

Supervisory Responsibilities:

St. Joseph County, Elkhart County, and Northwest Indiana Opportunity Accelerator Teams.

• Ensures daily operations within mission programming adhere to the Opportunity Accelerator Framework with client-centered approaches.

• Monitors metrics for assigned programs to ensure clients receive impactful services with documented milestone achievements.

• Provides support to assigned staff to ensure mastery of job duties, metric attainment, and facilitates professional development and skills training as needed through weekly, monthly, quarterly, and annual individual and team meetings.

• Builds relationships with a diverse team and curates a positive working environment through empathy, active listening, collaboration, and a curious mindset.

• Assists with the rollout of new Mission programs, events, classes, workshops, and graduations.

• Other duties as assigned by the supervisor.

• An associate degree is required; a bachelor’s degree in a related field is preferred.

• Two years’ experience working with client-centered programming, workforce development, and/or underserved populations.

• Previous experience using case management software such as Caseworthy, Salesforce, and Indiana Career Connect.

• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.